Experienced AV Service Technician Lead

EOC Audio

Posted on : 13-05-2025

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1 Vacancy

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Job Location

Lisle, IL - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 13-05-2025

Job Description

Benefits:

Simple IRA (Matching)
Company parties
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance

About the Role:

We are seeking a highly skilled and professional AV Service Technician Lead to join our team in a clientfacing position specializing in highend residential smart home systems. In this role you will provide expert troubleshooting service and maintenance for complex home technology systemsincluding automation platforms audio/video distribution home theaters lighting control networks and surveillance systems and more.

This is an excellent opportunity for a technician who takes pride in craftsmanship thrives in problemsolving environments and enjoys working with cuttingedge technology in stunning residences.

Key Responsibilities:

Diagnose and resolve issues across integrated AV and control systems (Crestron Savant Elan URC Control4 Lutron etc.)

Troubleshoot and service distributed audio/video home theater systems media rooms lighting/shade control and network infrastructure

Provide remote and onsite support for system performance firmware updates hardware failures and user experience improvements

Serve as a technical point of escalation for complex or highprofile service calls

Identify and fix networkrelated performance issues configuration problems or equipment failures

Perform routine system maintenance firmware updates and system optimizations

Interface directly with homeowners estate managers and design/build professionals with professionalism and clarity

Document service calls findings and resolutions in a timely and organized manner

Recommend system upgrades or preventive measures when necessary

Ensure all work is performed cleanly discreetly and in line with the standards of luxury environments

Qualifications:

5 years of handson experience in AV/low voltage troubleshooting and service

Indepth knowledge of control systems (Crestron Savant Control4) lighting/shading (Lutron) networking and home theater technology

Strong communication skills and clientfacing professionalism

Working knowledge of remote support tools and service platforms (OvrC Domotz etc.)

Familiarity with home theaters matrix switches DSPs wired/wireless networking and rack systems

Experience managing or leading small service teams is a plus

Comfortable working in highend homes with a premium level of client interaction

Preferred Certifications (a plus not required):

Crestron Savant Control4 Elan URC RTi QSC technician certifications

Lutron HomeWorks or Ketra Vantage RadioRa

CTS or CTSI (AVIXA)

Network certifications (Cisco Ubiquiti CompTIA)

What We Offer:

Work with cuttingedge technologies in the most exclusive homes

Competitive salary and benefits package

Opportunities for advancement in a growing respected company

Supportive leadership and collaborative team environment

Highend tools vehicles and ongoing training

Smart Home Integration offers a tremendous growth opportunity for a variety of skill sets including salestechnicianproject management operations and more.

According to CEDIA the global trade association for the home technology industry the most recent 2021 Integrated Home Market Analysis reports the estimated value of the integrated home market at $20.1B. Categories experiencing the most growth include lighting motorized shades lighting control and networking. Smart Home Integrators offer careers insalesoperations marketing project management finance merchandising purchasing technical trades and customer service. If youre seeking to make an impact from the start of your career spark impressive change learn new or innovative skills and most importantly gain success in a field that rewards ambitious hard workersa Smart Home Integration opportunity is for you!

Benefits of working in Smart Home Integration

Opportunity for Growth

If you want a responsible and engaging position in a fun environment why not choosethe Smart Home Integration the proper training and career road map you can write your own ticket!

Gain InDemand Skills

As consumers focus on improving and connecting their lives at home growth in the smart home sector is booming.

Required Experience:

Senior IC

Employment Type

Full-Time

Company Industry

Key Skills

Apply Now

About Company

EOC Audio

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Experienced AV Service Technician Lead

EOC Audio

Job Description

Employment Type

Company Industry

Key Skills

About Company

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