Global Field Services at Client site in Ottawa

Job Description:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing analytics and engineering applications security cloud IT outsourcing and modern workplace.

Our DXC Modern Workplace services enables customers employees to easily find understand and engage with IT and their colleagues anytime anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.

About The Role

DXC Technology is seeking a bilingual (English/French) team member to provide Helpdesk services at a client site in Ottawa Ontario Canada. The successful candidate MUST reside in the Ottawa area as work is exclusively onsite.

What Youll Do

• Providing telephone and email support for all applications proprietary programs and computer equipment used by the firm
• Ensuring the 2ndlevel support is monitored at all times during hours of operation.
• Responding to requests in a courteous professional and appropriate manner
• Documenting requests using a ticketing system.
• Assessing and resolving all support requests based on urgency type of issue and available resources.
• Applying problemsolving techniques to resolve Help Desk issues prior to escalating.
• Troubleshooting and diagnosing software and hardware problems and arranging for repairs as appropriate.
• Other duties as assigned

Who You Are

• Typically requires 35 years general experience or equivalent combination of experience and college level education
• Bilingualism (French/English) is an asset
• The successful candidate must possess or obtain a Top Security Level clearance.
• Willingness to take polygraph required.
• Experience in customer facing role either remote or face to face
• Superior skills in both written and verbal communication
• Problem solving skills
• Possess a positive attitude and the drive take care ofclients needs in a professional and courteous manner
• Ability to work independently as well as in a team environment
• Produce and maintain a high quality and quantity of productivity which can sometimes be under tight timelines
• Competence to prioritize and to redefine priorities when necessary
• Knowledgeable in case management processes.
• Experience handling stressful situations
• Experience with word processing spreadsheet presentation email and database products would be an asset.
• Knowledge of Microsoft Windows Printers and PDAs etc.
• Documents management system and networking an asset
• Ability to lift/move up to 25lbs.
• Ability to potentially stand and or walk for long periods.

In Addition To Above Requirements our Ideal candidate Will Also

• An advanced degree in a relevant field is a plus
• Relevant certifications such as CompTIA Security Cisco CCENT or AWS Certified Solutions Architect are a plus

Work Environment

**This position is at client site in Ottawa**

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment please email AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.