Title III Student Care Specialist / Success Coach (New Martinsville)
Title III Student Care Specialist / Success Coach (New Martinsville)
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USD 35568 - 35568
1 Vacancy
Job Description
Job Description Summary
WVNCC seeks applicants for Student Care Specialist/Success Coach. This is an oncampus position on the New Martinsville Campus.
Engage and support students with a holistic wraparound model incorporating noncognitive assessment and comprehensive educational planning and proactive referrals. Collaborate and connect students to appropriate existing departments and outside resources such as the ACTion Center Academic Resource Center and Student Services. Outreach will be conducted through intrusive interventions timely reminders and other targeted individual and group communications using phone email texting and social media. Promptly act on information from faculty staff and predictive analytics regarding student academic concerns. Plan and implement appropriate interventions. Proactively work with students to direct them to interventions. Encourage and advocate for students persistently. Monitor individual and aggregate data numbers and track outcomes of interventions. Maintain clearly written comprehensive notes and data on students in electronic files.
50% of position Assist current students potential students employees and the general public in a courteous and professional manner by answering questions providing information and/or directing to the proper departments. Provide cashiering functions and student account and student payment arrangement processes collegewide.
This is a GrantFunded Position
Internal Job Posting
- Staff NonClassified
- Exempt
- FullTime minimum 37.5 hours per week
- Grade 4
- Salary: $35568 Grant Funded
- OASIS Job Code:323104
- OASIS Job Title: Academic Advisor
Responsibilities and Duties include but are not limited to
Student Care & Success Assistant: - Maintain professional wellorganized customerfriendly service while providing current uptodate information to all current and prospective students employees and the public.
- Assist with new student processes
- Answer incoming calls and answer frontline questions
- Provide support for campus faculty student activities and community event functions.
- Provide and track issuance of parking passes.
- Sort incoming mail as well as collection and organization of outgoing mail.
- Process business office transactions.
- Assist academic advisors with scheduling of appointments scheduling and setting up prospective students who need testing when test administrator is not available.
- Update changes to the information on the campus message boards.
- Opening and closing of Banner procedures counting money drawer composing daily cash report and securing personal area.
- Respond to email inquiries on a daily basis
Student Admission Registration and Orientation process:- Entersapplications as needed.
- Follows up with students after application and acceptance process to assist with enrollment process.
- Provides tours and other support as needed during open houses orientations and other oncampus and virtual registration events.
- Serves as knowledge base of college programs and services to connect students with appropriate personnel.
- Makes proactive contact with students who have missing and/or incomplete information for registration processes.
Coaching students including - Builds rapport and trust with students faculty and staff to support successful goal completion.
- Assist students with setting goals and identifying planning for and overcoming potential obstacles.
- Monitors student progress toward goals.
- Help students recognize and problem solve issues that arise related to progress towards academic goals persistence and attendance.
- Connect students to existing departments and community resources.
- Contacts instructor for ORNT ENG and MATH to request permission to explain what Success Coaching is for students during classes.
- Promptly act on information from faculty staff and predictive analytics regarding student academic concerns.
- Empowers students to problem solve issues that arise related to progress towards academic goals persistence and attendance.
- Utilizes motivational interviewing and other coaching methods to encourage student to modify or adopt behaviors that in result in academic and professional success.
Reporting: - Maintain clearly written comprehensive notes and data on students in electronic files.
- Monitor individual and aggregate data numbers and track outcomes of interventions.
- Monthly reporting of time and effort submitted to Title III Project Director.
Other Duties As Assigned Qualifications and Requirements
Education Level Field of Study Req Pref Bachelors degree Counseling Human Services or a related field X Associate degree Counseling Human Services or a related field X A combination of education experience and training may be accepted.
Experience Experience Details Req Pref 1 year Customer service experience X 1 year Clerical experience X 1 year Accounting practices/Bank teller or accounting collection X 1 year Computer experience specifically Microsoft Office X 1 year SCT Banner X 1 year Providing Direct Services to students/clients in a holistic case management model incorporating referrals and follow up. X 1 year Higher Education experience X Experience following FERPA and student confidentiality X Experience or training in accomodation of student disabilities under ADA Mental Health First Aid or Appreciative Advising X Knowledge Skills and Abilities; Additional Information
Skill/Ability Description Effective interpersonal skills Ability to work well with others with respect and professionalism Strong verbal communication and listening skills Demonstrated written communication skills Demonstrated customer service skills Quickly troublseshoots and resolves problems Other Understands boundaries between academic and mental health concerns. Demonstrates a high commitment to quality Monitoring and following up with students faculty and staff. Ability to analyze and interpret financial data Demonstrates a high level of accuracy even under pressure Attention to detail Possesses flexibility to work in a fastpaced dynamic environment Ability to work in a fastpaced environment and under pressure. Possesses strong technical aptitude Ability to use various types of office equipment and highlevel computer skills Effective conflict management skills Ability to identify and handle conflicts sensibly fairly and efficiently.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
