VP of Operations-Senior Living

Vice President of OperationsWest

Large scale Senior Living experiencerequired

Recognized by Newsweek in 2024 and 2025 as one of Americas Greatest Workplaces for Diversity

Make Lives Better Including Your you want to work in an environment where you can become your best possible self join us! Youll earn more than a paycheck; you can find opportunities to grow your career through professional development as well as ongoing programs catered to your overall health and suite of health insurance life insurance and retirement plans are available and vary by employment status.

Part and Full Time Benefits Eligibility

• Medical Dental Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including ID theft protection and pet insurance

Full Time Only Benefits Eligibility

• Paid Time Off
• Paid holidays
• Company provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident critical illness and hospital indemnity Insurance and legal plan
• Tuition reimbursement

Base pay in range will be determined by applicants skills and experience. Fulltime associates in role are also eligible for an annual bonus incentive. Temporary associates are not benefits eligible but may participate in the companys 401(k) program.

Veterans transitioning active duty military personnel and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen Brookdale offers to advance fees for naturalization (Form N400) application costs up to $725 less applicable taxes and withholding for qualified associates who have been with us for at least a year.

The application window is anticipated to close within 30 days of the date of the posting.

Responsible for running operations and developing mediumterm improvements which impact the organization. Manages and directs the operations of a group of communities within a geographic region under the direction of a Division Vice President (DVP). Oversees a revenue of $90$150 Million.

1. Monitors regional community operations through review of financial statements sales and activity reports and other performance data and reports these results to the Division Vice President (DVP) and Executive team. Reviews operational audits to ensure compliance with established quality and productivity standards. Assesses productivity and goal achievement and determines areas needing cost reduction and program improvement. Helps evaluate the feasibility of new or revised systems and procedures. Assists management team with problem solving and productivity improvements and empowers implementation of solutions.
2. Works with regional and community management to implement sales and marketing activities and strategies to maximize occupancy.
3. Leads the regional and community operations teams in the evaluation and approval of all business plans and operating budgets addressing improvement of occupancy rates and penetration of services to ensure feasibility and profitability. Participates in and partners with Marketing and Development in the research and pilot studies relating to new ancillary ventures. Proactively manages controls and approves capital expenditures. Partners with Marketing and Finance to assess and balance company profitability goals with operating resources.
4. Partners with executive staff to ensure quality and enhance operational performance of communities discuss issues of significance and impact for operations and confer to resolve problems. Seeks and provides advice and feedback. Initiates needed actions as appropriate.
5. Plays key role in the effective communication and interfacing with community management on operational issues and ensures that the Regional Director(s) performance meets expectations.
6. Selects develops leads and retains a regional operations team that will successfully achieve operating objectives and initiatives according to company culture and beliefs. Through example inspires and motivates performance. Visits communities routinely. Coaches staff as necessary to maintain high standards of quality care financial accountability and business growth. Addresses organizational design and reporting relationships to prepare and respond adequately to changes and growth.
7. Discusses issues of significance and impact for regional community operations with appropriate associates in the Finance Human Resources Information Technology Marketing/Sales and Quality Improvement Departments. Seeks and provides advice and feedback. Initiates appropriate and needed actions.
8. Partners with regional and community operations teams to oversee the overall health and safety program and practices for the region and maintain a safe environment for the residents associates and families.

This job description represents an overview of the responsibilities for the above referenced position. It is intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Education and Experience
Bachelors Degree in Healthcare Gerontology Business or related field required. Minimum of eight to ten years experience in Operations Marketing Financial Planning and Human Resources in a management role required. Experience in all aspects of senior living communities with independent and assisted living Alzheimers care and skilled nursing care is preferred; or equivalent combination of education and experience.

Certifications Licenses and Other Special Requirements
Frequent car travel requires the incumbent to possess and maintain a valid drivers license. Ability to work some evenings/weekends and travel frequently by air or car.

Management/Decision Making
Uses independent judgment to establish procedures and overall strategic direction that may affect a community multiple communities industry sectors and/or functional disciplines. Solves the most complex problems that require understanding and evaluation of impacts on the organization.

Knowledge and Skills
Possesses extensive knowledge of a professional discipline and maintains extensive theoretical business and industry knowledge. Provides overall leadership and direction to the business at the regional or divisional level. Knowledge of state and federal regulations affecting or directing the delivery of Retirement and Assisted Living services and operations including the knowledge of Medicare and Medicaid regulations and processes. Advanced knowledge of Administration and Management to include knowledge of business and management principles involved in strategic planning resource allocation leadership techniques production methods and coordination of people and resources. Comprehension and application of complex Financial Economic Accounting Marketing Sales Human Resource and Information Technology issues and concepts to operating concerns to ensure legal efficient and productive operating results for the residents and the corporation. Ability to effectively listen and communicate verbally and in writing. Ability to present complex ideas impacting a wide audience. Ability to inspire and motivate performance of subordinates and promote honesty trust and respect. Ability to effectively manage time tasks and projects. Ability to critically review and assess processes problems and operations to determine creative improvements and solutions. Ability to make difficult judgments and decisions impacting large numbers of residents associates and shareholders. Ability to resolve conflicts and obtain financial fairness through effective negotiation. Ability to assess and understand customers expectations needs and circumstances.

Physical Demands and Working Conditions

• Standing
• Walking
• Sitting
• Reach with hands and arms
• Stoop kneel crouch crawl
• Talk or hear
• Ability to lift: up to 10 pounds
• Vision
• Requires interaction with coworkers residents or vendors
• Requires Travel: Frequently

Brookdale is an equal opportunity employer and a drugfree workplace.