Senior Account Manager
Senior Account Manager
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1 Vacancy
Job Description
At Collective Health were transforming how employers and their people engage with their health benefits by seamlessly integrating cuttingedge technology compassionate service and worldclass user experience design.
At Collective Health the Client Success team drives the mission vision and values for our clients. We work directly with our clients to make the complex simple where theres friction we remove it we light the way then lead the way and build to empower all. We are a collaborative solutionsdriven team committed to delivering a best inclass experience for our customers. We partner closely with employers brokers and our internal crossfunctional partners to ensure smooth plan administration clear communication and proactive problemsolving. Built on the firm foundation of our Collective Health Values the Client Success team forges longterm relationships to support our clients in reaching their goals and navigate the evolving healthcare landscape with confidence and support.
Supporting one of our largest employer groups youll play a critical role in delivering an exceptional client experience within the complex world of benefits administration. Youll serve as the daytoday point of contact for a strategic jumbo client or a group of large clients ensuring their needs are met with accuracy urgency and a comprehensive understanding of their benefit programs.
This is a highimpact clientfacing position that requires equal parts relationship building problemsolving and operational knowhow. Youll collaborate closely with internal teamsincluding claims billing eligibility reporting and implementationto ensure we not only meet but exceed client expectations.
What youll do:
- Be the goto partner for assigned client(s) by managing daytoday requests and ensuring smooth operations across all touchpoints.
- Support strategic planning by understanding their benefit strategy organization goals and operational needs ensuring execution of midtier tactical initiatives.
- Partner with crossfunctional teams to execute account initiatives ensuring internal stakeholders understand client priorities and tailor solutions accordingly.
- Enable product and program adoption by coordinating rollout communications and adoption plans.
- Coordinate broker feedback meeting logistics and ensure alignment.
- Deliver on the fundamentals that build trust: be accessible responsive and accountable. Follow through on every detail and deliver timely accurate resolutions.
- In coordination with the Client Operations Manager work crossfunctionally with teams such as claims administration billing Member Experience compliance and reporting to address issues enhance processes and deliver training or education as needed.
- Support renewal forecasting and manages contractual amendments/logistics
- Support strategic account planning by partnering with the Strategic Account Executive to align on longterm goals drive retention and anticipate future needs. This includes providing support for activities such as Quarterly Business Reviews and Year in Review which takes place annually.
- Provide tactical Salesforce support by updating health indicators and actionable followups.
- Leverage data and insights from employer reports to prepare content and support facilitation of business reviews such as Year in Review and Quarterly Business Reviews.
To be successful in this role youll need:
- 8 years of experience in client operations benefits administration or a related fieldTPA healthcare insurance or enterprise SaaS environments strongly preferred.
- Deep operational knowledge of at least one area of plan administration (eligibility claims billing etc.) with the ability to flex across multiple domains.
- Experienced clientfacing communicator who can explain complex operational details clearly and in a clientfriendly manner.
- Strong project management and crossfunctional coordination skills.
- Highly resourceful with strong data and system fluency with tools such as Excel Looker or benefits platforms are second nature to you.
- Ability to act with urgency own outcomes and thrive in a fastpaced clientcentric environment.
- Experience leading or contributing to process improvement efforts and a passion for scalable repeatable systems.
Pay Transparency Statement
This job can be performed in a location where we have an office: San Francisco CA Lehi UT or Plano TX with the expectation of being in office at least two weekdays per week or hired for remote work in the following states: AZ CA CO CT FL GA IL MD MA MI MN NV NJ NY NC OH OR TN TX UT VA WA or WI.
The actual pay rate offered within the range will depend on factors including geographic location qualifications experience and internal equity. In addition to the salary you will be eligible for stock options and benefits like health insurance 401k and paid time off. Learn more about our benefits at Francisco CA Pay Range
Why Join Us
- Missiondriven culture that values innovation collaboration and a commitment to excellence in healthcare
- Impactful projects that shape the future of our organization
- Opportunities for professional development through internal mobility opportunities mentorship programs and courses tailored to your interests
- Flexible work arrangements and a supportive worklife balance
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance please contact .
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Manager
Employment Type
Full Time
