Revenues and Benefits Assessment Officer
Revenues and Benefits Assessment Officer
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Job Description
Salary:
Hours per week:37 hours
Interview date:Monday 09 & Wednesday 11 June 2025
Finance Shaping Wiltshires Future
We have a fantastic opportunity for a Revenues and Benefits Assessment Officer to join our service and support the delivery of several statutory and discretionary functions.
The Revenues and Benefits Service sits at the heart of our local authority. The team calculates and collects income by way of local taxes council tax and nondomestic rates and uses specialist systems to administer and assess the claims for housing benefit council tax reduction and other welfare benefits.
As the Assessment Officer you will be responsible for assessing and reviewing customers personal and financial circumstances to assess council tax liability awarding appropriate benefits exemptions relief or discounts. You will be the first point of contact to customers to provide advice on council tax debt management administering and billing council tax managing your own workload initially focusing on council tax account management and debt collection and the various duties associated with the billing and collection process. You will be joining a successful and high performing Revenues and Benefits Service who are based in a number of locations across Wiltshire.
We are looking for an empathetic and assertive candidate with knowledge of legislation in respect of council tax administration housing benefits and national welfare benefits. Excellent IT skills communication skills and being emotionally resilient is essential in this role.
Why us
Wiltshire Council is a friendly welcoming place to work with a One Council ethos. Thats why we focus on getting the things that matter to our people right.Explore more benefits here!
The council is committed to creating an environment of positive working relationships where everyone feels engaged supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead work and act to deliver our services. We will not tolerate discrimination bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion dignity trust and respect which is underpinned by our vision and Our Identity framework.
Please download and read therole description and person specification carefully before you apply as well asOur Identity.
For more details contact Ann Coombs Revenue and Benefits Operations Manager at or call.
This role may be subject to certain successful security checks; please see the role description for more information.
We are firmly committed to safeguarding and promoting the welfare of children young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read ourstatement of commitment to equality and inclusion.
Please ensure to regularly check your spam/junk folder for any communication from us regarding your application status. We wouldnt want you to miss out on any important updates or interview invitations. Thank you!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
