Team Leader â Scheduling & Service Coordination â Remote
Team Leader â Scheduling & Service Coordination â Remote
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Job Description
At Young Mindz were passionate about empowering Australians with disabilities to live fulfilling independent lives. As a nationwide NDIS provider we deliver toptier services like Supported Independent Living (SIL) disability support work and shortterm accommodation. Our goal is to provide personalised support to help individuals thrive emotionally psychologically and socially with a focus on mindfulness selfcare and community participation.
About the Role
The Team Leader Scheduling and Service Coordination is responsible for leading a team of Disability Support Workers to deliver quality personcentred services while managing rostering and operational coordination. This role ensures efficient workforce planning compliance with standards and delivery of holistic supports aligned with individual needs.
Key accountabilities include:
- Leadership and Team Management
- Provide leadership and inspiration to team members delivering disability support services.
- Deliver daily supervision and annual performance reviews for direct reports.
- Facilitate staff training and professional development in collaboration with leadership.
- Guide the team through incidents emergencies and unexpected changes with a calm and solutionoriented approach.
- Ensure all team members operate within budget safety and compliance guidelines.
- Lead team meetings maintain a culture of accountability and foster continuous improvement.
Scheduling and Service Coordination
- Develop and maintain efficient personcentred rosters that balance client needs travel time and workforce capacity.
- Manage changes to rosters due to staff leave availability or service requests.
- Liaise with clients carers and internal stakeholders to confirm availability and ensure sustainable support arrangements.
- Monitor and proactively resolve scheduling conflicts gaps in service and resourcing challenges.
- Finalise and publish rosters within deadlines ensuring contracted hours breaks and award conditions are met.
- Support the onboarding and orientation of new team members through roster integration and scheduling processes.
Quality Risk and Compliance
- Participate in quality assurance audits and risk management activities including the maintenance of risk registers.
- Support and implement emergency and incident response procedures.
- Contribute to policy development system improvements and service evaluations.
- Ensure all scheduling processes comply with relevant legislation awards and funding requirements.
About You
At the heart of this role is a commitment to being personcentred honest transparent caring and kind in all interactions. You will be dedicated to understanding and supporting each individuals unique needs while fostering an environment of trust and respect.
- Minimum 3 years experience in rostering scheduling or workforce coordination
- Experience in team leadership within the human services sector
- Strong organisational and time management skills
- Proficient in the scheduling platform Shiftcare and Microsoft Office Suite
- Excellent communication and problemsolving skills
- Sound knowledge of geographic regions (for travel planning)
- Cert IV in Mental Health or equivalent (desirable)
- NDIS Worker Screening Check Working with Children Check and current First Aid and CPR Current Open Drivers Licence and fully insured vehicle.
Why Join Us
At Young Mindz you will be part of a supportive empowering team dedicated to enhancing participants wellbeing and fostering their independence. If youre ready to make a meaningful impact we invite you to bring your passion and leadership to our team.
Together we can create a brighter future and help individuals live their best lives!
For more information please contact us at or call.
Required Experience:
Manager
Employment Type
Full-Time
