Principal Technical Program Manager- Security Ops

At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build highperforming teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires closeknit highfunctioning teams with an unwavering dedication to serving our customers.

Principal Technical Program Manager Security Ops

Why We Have This Role

At Qualtrics were on a mission to empower organizations to elevate their customer and employee experiences. With over 13000 clients worldwide its crucial to build welllocalized highquality products that close operational gaps. This role is critical in orchestrating complex crossengineering initiatives to achieve our ambitious goals. You will partner with teams across IT Procurement Financial Planning & Analysis and more to streamline budgeting and vendor intake processes enabling efficient onboarding of new technologies. As a key crossfunctional leader within the Products Engineering and UX teams youll ensure budget compliance and drive enhancements to our bottomline costs and profit margins. Youll collaborate across multiple disciplines to lead these largescale projects to success.

How Youll Find Success

• Strategic and Tactical Balance:Leverage your ability to see the big picture while effectively managing daytoday operations.
• DataDriven Decision Making:Use data to form and articulate points of view ensuring that strategies are backed by solid evidence.
• Empathetic Leadership:Lead with empathy providing support and mentorship to your colleagues.
• Communication Mastery:Excellent written and verbal communication skills to collaborate with both technical and nontechnical partners.
• CrossFunctional Collaboration: Ability to work well with various departments like Engineering Product Management and Security.
• Project Management Expertise:Demonstrate a track record of managing and delivering large complex software projects.
• Team Empowerment:Contribute to designing a sustainable operating model that empowers the entire TPM community within Qualtrics.

How Youll Grow

• Leadership Development:Gain experience in guiding crossfunctional teams of senior professionals.
• Strategic Impact:Shape the direction of key technical and productfocused programs.
• CrossFunctional Insight:Enhance your ability to work across multiple departments and disciplines.
• Data Utilization:Improve your skills in leveraging data for strategic decisionmaking.
• Operational Excellence:Develop mechanisms that drive visibility and alignment enhancing organizational efficiency.

Things Youll Do

• Build and lead our overall security program ensuring alignment with overall business objectives and risk management strategies.
• Design implement and maintain robust operations processes and frameworks to enhance our security posture and operational posture.
• Help drive our compliance frameworks to continuously unlock new business
• Collaborate with senior leadership engineering teams and product management teams to identify security gaps prioritize initiatives and drive continuous improvement in our security operations.
• Establish and track key performance indicators (KPIs) as it relates to our security programs
• Help lead and drive a culture of security ranging from training engineers to educating product managers on security processes and best practices
• Manage relationships with crossorganizational partners ensuring alignment with our security objectives and compliance requirements.
• Define Requirements and Roadmaps: Develop multiquarter or multiyear plans for complex programs ensuring theyre aligned with company goals.
• Coordinate Across Teams: Collaborate with various disciplines to meet project objectives and ensure timely delivery.
• Drive Visibility and Alignment: Establish mechanisms to keep all crossengineering initiatives visible and aligned.
• Empower TPM Community: Contribute to designing and implementing a sustainable operating model to empower TPMs within the organization.
• Mentorship and Guidance: Provide mentorship to peers fostering a collaborative and growthoriented environment.
  
  
• Define Requirements and Roadmaps:Develop multiquarter or multiyear plans for complex programs ensuring theyre aligned with company goals.
• Coordinate Across Teams:Collaborate with various disciplines to meet project objectives and ensure timely delivery.
• Drive Visibility and Alignment:Establish mechanisms to keep all crossengineering initiatives visible and aligned.
• Empower TPM Community:Contribute to designing and implementing a sustainable operating model to empower TPMs within the organization.
• Lead Key Initiatives:Oversee major technical and productfocused programs ensuring their successful execution.
• Mentorship and Guidance:Provide mentorship to peers fostering a collaborative and growthoriented environment.

What Were Looking For On Your Resume

• Experience: 10 years in technical program/project management or similar fields.
• 5 years experience in at least two of the following areas: threat intelligence security engineering data mining information security security operations/incident response cybercrime investigations or intelligence fraud prevention cyber threat hunting
• LargeScale Project Management:Proven track record in managing and delivering large software development projects.
• CrossFunctional Leadership:Experience collaborating across various functions with multiple dependencies and constraints.
• Effective Communication:Ability to establish credibility and communicate effectively with both technical and nontechnical partners including executive staff.
• Experience with cybersecurity frameworks (e.g. FedRAMP PCI NIST etc)
• Proven track record of successfully leading largescale complex security programs
• Excellent project management skills with experience in Agile methodologies
• Strong analytical and problemsolving abilities
• Exceptional communication and interpersonal skills with the ability to influence and collaborate across all levels of the organization
• Relevant security certifications (e.g. CFE CISSP CISM CRISC) are highly desirable

What You Should Know About This Role

• This role is highly visible across the company and will significantly impact the profitability and overall success of Qualtrics.
• It serves as a crucial bridge between the technical teams in Product and Engineering and other parts of the business.
• Position is embedded within Engineering Operations in our R&D Ops.
• We take pride in our offices design aiming at cultivating creativity from our rooftop views to an open and collaborative work space

Our Teams Favorite Perks and Benefits

• Experience Bonus:Qualtrics offers US employees an annual $1800 experience bonus to provide an experience they might not otherwise haveattend a sporting event or concert travel somewhere new or even support a nonprofit or infuse funds into a small business in your area.
• Learning and Development:All team members are encouraged to devote 10% of their time to personal learning and development.
• Full time employees receive an annual experience bonus after their first year of employment; Qualtrics Experience Bonus is a program designed to provide experiences to our employees they might not otherwise have
• Personalized career planning you will work with your manager to design a plan based on your experiences values and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics