Customer Service Representative - Loan Closet
Customer Service Representative - Loan Closet
Posted on :
12-05-2025
Employer Active
1 Vacancy
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Job Description
About Us:
At VNA Health our mission is to revolutionize healthcare through compassion and innovation ensuring every individuals wellbeing is prioritized. Were dedicated to empowering our employees to make a real difference in the lives of our patients and communities driving positive change in healthcare. Join us in our mission to provide exceptional care and improve the health and dignity of those we serve.
Why Join Us:
This position is responsible for maintaining the Loan Closet servicing internal and external customers receiving and cleaning equipment maintaining records and ensuring the Loan Closet is a welcoming and orderly environment are the priorities. The Loan Closet Staff position promotes the Core Values Standards of Behavior and the Mission of VNA Health.
Job Duties:
Qualifications:
At VNA Health our mission is to revolutionize healthcare through compassion and innovation ensuring every individuals wellbeing is prioritized. Were dedicated to empowering our employees to make a real difference in the lives of our patients and communities driving positive change in healthcare. Join us in our mission to provide exceptional care and improve the health and dignity of those we serve.
Why Join Us:
- Fullypaid insurance premiums including dental vision basic life disability and AD&D insurance.
- Generous Paid Time Off (PTO) accrual from the first day of employment.
- Wellness Benefit providing $1000 annual reimbursement for fitness and wellness expenses.
- Financial wellness program with matching 403(b) Retirement Plan and Healthcare and Dependent Care Flexible Spending Accounts (FSA).
- Supportive company culture promoting employee wellbeing through programs like the Employee Assistance Program (EAP) and public transportation reimbursement.
- Competitive Compensation: $21 24/hr hourly
- Schedule: 8AM 4:30PM
This position is responsible for maintaining the Loan Closet servicing internal and external customers receiving and cleaning equipment maintaining records and ensuring the Loan Closet is a welcoming and orderly environment are the priorities. The Loan Closet Staff position promotes the Core Values Standards of Behavior and the Mission of VNA Health.
Job Duties:
- Assists in maintaining all aspects of the Loan Closet.
- Provides quality service to internal and external customers by providing them with clean and working DME (durable medical equipment) using the processes and paperwork devised to track client information and loans.
- Inspects and maintains appearance of all physical space surrounding the Loan Closet including the area designated for recycling and debris.
- Maintains the wash rack in a likenew appearance on a daily basis.
- Performs routine maintenance and repair of DME equipment. e. Maintains the DME stock in an organized manner.
- Provides written instructional materials for proper use and safety of equipment.
- Refers appropriate clients to PT Manager as needed for proper fit and use of equipment.
- Checks equipment for cleanliness and working condition prior to loaning out. In conjunction with the Facilities Engineer regularly inspect office and DME to ensure it is in proper working order.
- Cleans and sanitizes incoming equipment each day.
- DME must be must be washed and dried in the cleaning room and then replaced in inventory. No equipment is to be taken outside to dry in the sun or placed in the parking lot.
- Uses protective clothing and devices when performing tasks that involve the handling of infectious waste blood or body fluids.
- Sends equipment out for repairs as necessary or arranges for disposal or donation.
- Keeps clean and dirty equipment in designated areas. 4. Receives and processes all donations of equipment.
- Inputs data daily to record loans.
- Contacts clients on overdue equipment.
- Follows policy and procedures and suggests improvements.
- Works with volunteers and other staff to ensure DME availability to the community
- Provides analysis and reports of usage as requested.
- Manages the Telehealth equipment delivery and maintenance (as needed)
Qualifications:
- Prior inventory control experience preferred.
- High School graduate or equivalent experience.
- Utilizes proper ergonomics and body mechanic techniques.
- Displays initiative and able to work with minimal direct supervision.
- Has empathy for the needs of the terminally ill frail and impaired.
- Demonstrates tact patience and good personal hygiene.
- Licensed driver with insured automobile in accordance with state and/or organization requirements.
- TB test required
- Ability to lift 50 lbs
- Ability to push/pull 150lbs
- Ability to stoop bend and squat
- Ability to walk up one flight of stairs
- Ability to walk one mile
- Ability to sit for one hour minimum
- Visual acuity and auditoryacuity
Required Experience:
Junior IC
Employment Type
Full-Time
Key Skills
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