TechnoFunctional Consultant (ContactCenters)
TechnoFunctional Consultant (ContactCenters)
Posted on :
12-05-2025
Employer Active
1 Vacancy
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Job Description
Responsibilities:
- Responsible to leadA team for Contact Center and solarwind (total observability software of IT assets) projects.
- Handle Level 2 and L3 troubleshooting for Contact Centers VoIP Protocols omnichannel interactions and QA and QM Modules.
- Handle solarwinds implementation and support
- Presales support on above solution areas as well as preparing SOW
- Oversee IVR Builds Complex Integrations API builds and CRM Integrations.
- Provide problem resolution Root Cause Analysis and Action Plans.
Requirements:
- Minimum 5 years of experience in a similar role within an SI Company.
- Strong knowledge of ICT Infrastructure solutions Telco and network layer.
- Experience with Contact Centers technologies networking and voice
- Ability to analyze problems and provide robust solutions.
- Strong understanding of monitoring networks and Contact Center Applications
- Excellent communication and organizational skills.
- Relevant industry certifications (Contact Centers Microsoft Technologies Network).
MANDATORY
- Technical and business communication
- technical skill in Network Voice and Contact centre
- People management and team leadership
#VoIP #ContactCenter #ICTInfrastructure #Network
Required Experience:
Contract
Employment Type
Full-Time
Key Skills
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