Summer Rental Specialist I
Summer Rental Specialist I
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1 Vacancy
Job Description
Job Title: SMO Specialist Level 1 (Summer)
Department: Sundance Mountain Outfitters
Rate of Pay: $16.50/hr
Shift: 7 Days a Week. 9am 5:30pm
Must be available weekends and holidays
FLSA Status: NonExempt
Summary:
SMO Specialist will be outgoing engaging and positive as they create an exceptional personalized service for rental and retail guests.
Key Responsibilities:
- Handle working in a high paced atmosphere while still offering exceptional customer service positivity efficiency and accuracy.
- Uphold all Forbes service standards with every guest interaction.
- Share Sundances story of land preservation and environmental commitment.
- Perform basic pointofsale transactions including cash credit gift cards and vouchers.
- Be friendly outgoing and have a passion for creating significant experiences for our guests.
- Listen to guest requests and input and implement when appropriate.
- Commit and adhere to resort & department service standards.
- Effectively cross sell within SMO to include upgrade in rentals and cross selling retail.
- Cross sell other Sundance departments and activities.
- Balance helping guests with projects given by managers to maintain shop efficiency.
Rental & Services:
- Accurately size and fit rental guests to appropriate bike and protective equipment
- Be friendly and knowledgeable about SMRs current offerings while selling chairlift and mountain biking tickets and bike rentals.
- Exhibit basic knowledge of biking equipment.
- Ensure rental documents are signed and filled out completely 100% of the time.
- Ensure appropriate waivers are completed by guests 100% of the time.
- Use the guests given information to accurately determine appropriate suspension settings.
- Accurately communicate rental information and expectations to guests 100% of the time.
- Assist guests in determining needs for basic repairs and tunes.
Retail:
- Maintain and organize the retail area ensuring retail displays are stocked and the area is free of clutter dirt dust and debris.
- Assist leadership in developing creative retail displays that fit the SMO dcor and ambiance.
- Apply basic knowledge of retail products to guide customers in their purchase to include pricing sizing fitness and construction.
- Learn and know about the current products carried in the retail area including technology and be able to guide guests to the best product for them.
- Report on when any product becomes low or out of stock to leadership.
- Assist Manager and Asst. Manager in running quarterly inventory and ensure accurate counts.
- Ensure accurate inventory counts.
- Ensure back stock storage areas are clean and organized.
- Remain constantly attentive and engaged assisting guests cleaning stocking and organizing the retail area.
- Learn and exhibit knowledge about the current retail products sold in the shop to explain and sell them to customers.
Qualifications:
- To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Binding manufacturer certifications. Basic ski snowboard and bike maintenance certifications. All to be obtained during training.
- Must stand walk reach stoop kneel and lift up to 25 lbs. (50 lbs. occasionally). Requires close and color vision. Standing for 4 hours per shift is expected.
- Must be 18 years of age or older
Work Environment:
Moderate noise level. Regular exposure to humidity and moving parts. Occasional exposure to heights fumes chemicals and electrical risks.
Benefits:
- Employee discounts on dining and resort amenities.
- Season Pass
Disclaimer:
This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.
Required Experience:
Unclear Seniority
Employment Type
Temp
