Customer Support Executive

As an Inbound Call Center Agent/Back Office Support at Sparefoot you will play a crucial role inproviding exceptional customer service to our customers postreservation for North Americanconsumers. You will handle inbound calls emails and SMS inquiries offering support andassistance with reservation management account information and general you will be responsible for managing customer reviews escalating issues asneeded and performing various backoffice tasks to ensure efficient operations.

Key Responsibilities:

Inbound Call Handling:
o Answer inbound calls from customers seeking assistance with their reservations
accounts or general inquiries.
o Provide accurate and timely information resolving customer issues efficiently.
o Document customer interactions and update relevant systems.

Email and SMS Support:
o Respond to customer inquiries and requests submitted via email and SMS.
o Provide clear and informative responses within agreedupon timeframes.
Reservation Management:
o Assist customers with modifying canceling or extending their reservations.
o Ensure accurate and uptodate reservation information in the system.

Customer Review Management:
o Monitor and respond to customer reviews on various platforms.
o Address customer concerns and provide solutions to improve their satisfaction.

Qualifications:
Excellent verbal and written communication skills in English
Strong customer service orientation and problemsolving abilities
Proficiency in using computers and relevant software applications
Flexibility to work in a fastpaced environment and handle multiple tasks simultaneously
Experience in a call center or customer service environment

About Us:

At Storable we believe storage operators should have one partner they can trust to help you get the results they need for their business. Thats why weve built the industrys first fully integrated platform that offers facility management software facility websites marketing programs and services payments and deeply integrated tenant insurance capabilities all in one solution.

We leverage our platform in combination with our over 25 years of storage industry expertise to help our thousands of storage customers achieve their tenant experience and operational efficiency objectives every single day.

Important Notice: Protect Yourself from Fraudulent Activities Targeting Job Seekers

Weve been made aware of fraudulent activities where an individual or group is pretending to represent Storable attempting to deceive job seekers by using our companys good name and stellar reputation.

To protect yourself please consider the following guidelines:

Official Communication: All genuine communication from Storable will come from official email addresses ending in @. Be cautious of any communication that doesnt match this criteria.
No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives its a red flag.
Verification: If youre uncertain about the legitimacy of any job offer or communication claiming to be from Storable please directly contact our HR department directly at for verification.

Your security and trust are paramount to us. If you suspect youve been contacted by someone falsely claiming to be from Storable or using our companys name for any dubious purpose please immediately report the incident to

Were committed to ensuring a transparent and secure hiring process.

Thank you for your vigilance and interest in joining our team.