Customer Service Representative (CSR)
Customer Service Representative (CSR)
Posted on :
11-05-2025
Employer Active
1 Vacancy
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Job Description
Benefits:
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Free uniforms
- Opportunity for advancement
- Training & development
Organized. Personable. DetailOriented. Does This Sound Like You
At Handyman Connection our Customer Service Representatives (CSRs) are the heart of our business. Youre often the first voice customers hear when they reach out to us and you play a key role in delivering our brand promise. From scheduling jobs and managing customer relationships to supporting our Craftsmen in the field this is a fastpaced rewarding role where no two days are the same!
We take pride in Delivering on Our Commitments Respecting the Connections Taking Pride in Our Work and Practicing Continuous Improvement. If youre someone who thrives in an organized customerdriven environment and enjoys helping people we want to hear from you!
Why Join Handyman Connection
- Be the Backbone of a Successful Business Youll play a crucial role in keeping our operations running smoothly.
- Competitive Pay Performance Bonuses We offer $18$23 per hour (depending on experience) plus incentives based on goals you can control.
- Enjoy a FastPaced & Rewarding Role If you love variety talking to people and organizing schedules this job will keep you engaged.
- Gain Valuable Experience in Business Operations Work with industry professionals develop sales and customer service skills and grow within the company.
- Flexible Scheduling Fulltime with workfromoffice opportunity in the future with the right fit after completion of training and onboarding.
- Supportive Team Environment Our office staff Craftsmen and franchise owner work as a team and youll be a vital part of that success.
- Technology That Works for You Use stateoftheart scheduling and customer management software to stay organized.
What Youll Do as a CSR:
- Answer & Manage Incoming Calls Youll be the first point of contact for customers handling questions job requests and appointment scheduling.
- Schedule & Coordinate Jobs Work with customers and craftsmen to schedule work orders efficiently ensuring the right craftsman is matched to the right job.
- Outbound Customer Calls (Sales & FollowUps) Follow up on estimates incomplete jobs and customer satisfaction to help convert leads into booked jobs.
- Use Approved Call Scripts Ensure a consistent and highquality brand experience for every customer interaction.
- Track & Maintain Job Scheduling Data Use Dispatch & ClientTether software to enter accurate customer and job details.
- Handle Customer Service Requests & Complaints Address customer concerns professionally and efficiently to maintain positive relationships.
- Support Craftsmen & Office Team Communicate job details to craftsmen in the field keeping operations running smoothly.
- Keep Data Clean & Organized Maintain accurate customer records job notes and scheduling information to ensure seamless followups and reporting.
- Meet or Exceed Sales & Customer Satisfaction Goals Work towards monthly booking goals and customer satisfaction targets that contribute to business success.
What Were Looking for in a CSR:
- Strong Communication & People Skills Youre a great listener and communicator both over the phone and in writing.
- Friendly & Professional Demeanor You make customers feel welcome and help them feel confident in choosing Handyman Connection.
- High Attention to Detail & Organization Youre able to juggle multiple tasks keep schedules organized and enter accurate data.
- Comfortable Making Outbound Calls You dont mind following up with customers confirming job details and encouraging booked estimates to turn into paid jobs.
- Proficient with Basic Software & Technology Experience with Microsoft Outlook Excel Word and CRM/scheduling software (training provided).
- Ability to Work in a FastPaced Environment You thrive in a busy setting and can adapt to changing priorities.
- SelfMotivated & Independent You take initiative work efficiently and stay on task without constant supervision.
- Experience in a Customer Service Office Admin or Call Center Role (Preferred but Not Required) Prior experience in a constructionrelated or service business is a plus.
- Familiarity with Home Repairs & Remodeling (Preferred but Not Required) Basic knowledge of home services and repairs helps you communicate more effectively with customers.
Who Thrives in This Role
- Customer Service Pros Who Love Helping People If you genuinely enjoy talking to customers and problemsolving youll excel here.
- DetailOriented MultiTaskers If youre great at keeping schedules organized following up on tasks and ensuring nothing falls through the cracks this role is for you.
- SalesSavvy Communicators If youre comfortable making outbound calls booking estimates and converting leads youll enjoy this roles goaloriented approach.
- Organized Professionals Who Like a FastPaced Job If you like staying busy handling multiple responsibilities and keeping operations on track youll thrive in this position.
Apply Today! Wed love to hear from you and see how you can help Handyman Connection grow!
Handyman Connection is an equalopportunity employer committed to building a strong professional and customerdriven team.
Flexible work from home options available.
Compensation: $18.00 $23.00 per hour
Your locally owned Handyman Connection franchise contracts with talented craftsmen like you to deliver quality workmanship and professional service for our customers.
If youre interested in:
- high earnings potential
- a flexible schedule that you control
- using your skills to help improve others lives
Handyman Connection might be a great fit for you.
Homeowners across North America have been calling on Handyman Connection for our professional craftsmanship and great customer experience since 1991. Each Handyman Connection franchise is locally owned and operated backed by the company that helped launch the industry.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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