Description Customer Service Specialists work closely with wholesale and retail customers to determine their needs answer their questions about SherwinWilliams products and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay uptodate with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service while consistently meeting the stores sales goals.
Job duties involve contact with customers which may include minors; and access to cash and other payment methods electronic equipment personal information store merchandise and other items of value and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Companys customers staff employees vendors contractors and the general public.
The individual selected for this role may be expected to work at Stores within a 50 mile radius of #5045 located at: 193 Troy Schenectady Road Latham NY 12110
This position is eligible for health benefits such as prescription savings and virtual physician visits retirement and saving benefits and more. Additional benefits include a generous time away from work package including vacation holidays and military leave among other benefits. For more information about our benefits visit high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and servicesBuild productive trust relationships with wholesale and retail customersProcess sales transactions accurately and consistent with policies and proceduresFollow and achieve sales goals on a monthly quarterly and yearly basisMaintain precise work order files and formulasPull appropriate products from the sales floor or warehouseTint and mix products as needed to customer specificationsStock shelves and set up displaysClean store equipmentLoad/unload delivery trucksAssist in making deliveries as neededMaintain instock and presentable condition assigned areasRemain knowledgeable on products offered and discuss available optionsComply with inventory control proceduresSuggest ways to improve sales QualificationsMinimum Requirements:
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able to read write comprehend and communicate in English
- Must be ableto read write comprehend and communicate in Spanish
- Must have a valid unrestricted Drivers License
- Must be able with or without reasonable accommodation to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours which may include evenings and weekends with or without reasonable accommodation
Preferred Qualifications:
- Have at least a High School diploma or GED
- Have at least one (1) year experience working in a delivery retail or customer service position
- Have previous work experience selling paint and paint related products
- Have previous work experience operating tinting and mixing equipment