Concierge

Holt Renfrew offers you an inspiring fashiondriven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands to our commitments to corporate social responsibility you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation a generous employee discount pension and health & dental benefits tuition assistance and continuous learning and development.

Holt Renfrew offers you an inspiring fashiondriven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands to our commitments to corporate social responsibility you will be inspired every day.

Ajobat Holt Renfrew offers a competitive total compensation a generous employee discount pension and health & dental benefits tuition assistance and continuous learning and development.

Concierge

The concierge provides superb customer service to all Holt Renfrew clients in an environment that meets the highest standards.

Specific responsibilities include (but are not limited to) the following:

• Provide excellent customer service to all clients by acting as their ambassador.
• Assist clients with their online shopping experience by processing instore pickup and online returns.
• Assist clients with profile requests and ensure compliance with privacy policies regulations and cyber security measures.
• Provide support to the sales floor by being POS super users.
• Educate clients on our valet program and validation.
• Maintain expert knowledge of the store and where the product is located.
• Resolve standard customer service issues within policy to deliver an outstanding experience.
• Respond to internal and external client inquiries and/or complaints within 24 hours.
• Process gift cards for all internal and external clients.
• Support client services department as required.
• Maintain expert knowledge of The Best of the local community and city.
• Assist with and participate in all store eventscreating lists collecting tickets and RSVPs etc.
• Respond to all eventrelated inquiries in a timely manner.

The ideal candidate:

• High school diploma
• Previous experience in customer service environment
• Good working knowledge of computer software (Word Excel Outlook etc.)

The measures of success:

• Monthly Oneonone
• Random audits
• Regular update training
• New services being offered
• Event walk throughs
• Random checks
  

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees their diverse backgrounds abilities and experiences make our business stronger. If you are contacted for ajobopportunity and require accommodation please email and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees their diverse backgrounds abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation please email and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range / chelle salariale lembauche :

$17.00 $19.00 / 1700$ 1900$ (per hour / de lheure)

Final compensation for this position will be determined based on the candidates unique skills expertise individual qualifications and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience qualifications performance and local market conditions. We strive to offer competitive compensation that aligns with a candidates contributions to our team along with a comprehensive benefits package enticing perks pension matching incentives and our coveted employee discount. / La rmunration finale pour ce poste sera dtermine sur la base des comptences uniques du candidat de son expertise de ses qualifications individuelles et de lvaluation de sa contribution au poste lissue de la procdure dentrevue. La fourchette indique est la fourchette de dpart pour ce poste. Les offres peuvent varier en fonction de lexprience des qualifications du rendement et des conditions du march local. Nous nous efforons doffrir une rmunration comptitive qui corresponde la contribution du candidat notre quipe ainsi quun ensemble complet de garanties davantages attrayants de cotisations de retraite assorties par lemployeur de primes dencouragement et notre trs convoite remise demploy.