Shift Lead, Fusion Center Operations (2nd Shift)
Shift Lead, Fusion Center Operations (2nd Shift)
Posted on :
11-05-2025
Employer Active
1 Vacancy
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Job Description
The Fusion Center team at Zoox ensures our autonomous vehicle completes missions by leveraging realtime remote human context to navigate complex scenarios. We are a multifaceted team responsible for feature product development and structured testing and we serve as the operations link between operations and software departments. You will work closely with leaders within the Fleet Operations organization and assist and interact with multiple teams across the company including TeleGuidance PMO User Experience and Product. Our Shift Leads are disciplined team players who believe in doing everything it takes to accomplish the mission safely.
As a Fusion Center Shift Lead you will lead a team of tacticians (remote operators) to ensure they understand and execute both short and longterm targets. Shift Leads at Zoox are handson with their team working with and alongside them daily leading by example to ensure all software and hardware tests are executed to Zooxs high standards. You will be the field expert for tools features and functions related to TeleOps workflows coordinating and streamlining processes supporting Fleet Operations at Zoox.
Shift: This role is a 2nd shift role working 5:30pm to 2am Sunday Thursday.
In this role you will:
- Uphold a safetycentric inclusive and opencommunication culture and conduct written and oral performance feedback with direct reports at regular intervals.
- Support RiderOps and Fleet Operations Management through process improvement across safety and efficiency for the team.
- Work closely with other Shift Leads Team Leads and Program/Project Managers within TeleOps to ensure their team stays aligned with Zooxs overall goals.
- Become knowledgeable experts on Zooxs proprietary software related to RiderOps
- Interact with contractors assigned to Zoox to answer questions provide information and ensure they understand and execute on their job assignments
Qualifications
- 4 years of professional work experience in a technical customer servicefocused environment
- Experience working in a highlevel collaborative environment and promoting a teamwork mentality
- Proven ability to problem solve and improve operational efficiency
- Proactive mindset and resourcefulness
- Strong written and verbal communication skills to coordinate with team members and management and explain technical issues
Bonus Qualifications
- 2 years of autonomous vehicle industry or operations experience
- Experience as an Instructor or Lead within an operations team or equivalent management or leadership experience
- Experience in leading or managing a highly crossfunctional team
There are three major components to compensation for this position: salary Amazon Restricted Stock Units (RSUs) and Zoox Stock Appreciation Rights. The salary range for this position is $34/hr to $43/hr. A signon bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling as well as positioning within a level is determined by a range of factors including but not limited to a candidates relevant years of experience domain knowledge and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.
Zoox also offers a comprehensive package of benefits including paid time off (e.g. sick leave vacation bereavement) unpaid time off Zoox Stock Appreciation Rights Amazon RSUs health insurance longterm care insurance longterm and shortterm disability insurance and life insurance.
Employment Type
Full-Time
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