Counter Fraud Investigator
Counter Fraud Investigator
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Job Description
Job Description
Were looking for positive passionate people to help combat the criminal activities that plague the insurance industry. Our successes directly contribute to our customers premiums keeping AXA a marketleading insurance provider. Combating criminal activities in the Insurance industry sounds awesome this is done through our Counter Fraud department.
As a Motor Counter Fraud Investigator youll manage investigations and provide expertise and guidance into more technically complex matters in an ethical and professional manner. Youll employ best practice and key investigative competencies to minimise the companys exposure to fraud. Developing the technical expertise of fellow staff within the Fraud and nonfraud areas and enhance current processes and counter fraud capabilities within the Group to strengthen our fraud control environment.
At AXA we work smart empowering our people to balance their time between home and the office in a way that works best for them their team and our customers. Youll work at least 40% of your week away from home in the office moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations visiting clients or attending industry events.
What youll be doing:
- Detect defend and deter motor claims fraud against the Group to include suppliers customers and third parties acting individually or in concert as organised fraudsters.
- Manage a portfolio of suspected fraudulent claims of all types and managing the same until completion using a combination of investigation techniques at our disposal to embed strong evidence gathering practices to secure the correct claims outcomes within authority and referral guidelines. Adept use of validation techniques and tools available to validate claims. Develop those at Counter Fraud Investigator level in the use of these and any new tools obtained.
- Actively seek out and share general intelligence with industry contacts undertake specific proactive enquiries based upon the output of data mining / analytics tools where available.
- Assist police in criminal prosecutions by preparing statements in accordance with relevant legislation and present evidence in court where required.
- Help in analysing repudiation/walkaway rates/Fraud savings to identify trends and suggest changes in rules/process/identification/investigation opportunities.
Due to the number of applications we expect to receive for this role we reserve the right to close this advert earlier than the listed closing date to ensure were able to effectively manage interest. Therefore if youre interested in joining us at AXA please dont hesitate to apply.
What youll bring:
- Practical claims experience essential Counter Fraud experience desirable and Personal Injury claims experience desirable.
- Knowledge of claims reserving and assessment methodology.
- Expert knowledge of motor insurance principles and relevant legislation case law products policies and claims philosophy.
- Strong understanding of arbitration legal liability the legal environment (litigation approach) and tactics appropriate to customer and thirdparty claims.
- Detailed end to end knowledge of claims process including quantum assessment.
- Track record of interacting with key agencies such as IFIG IFB IFED FOS Police (operational awareness) ABI FSA (strategic awareness).
- Awareness of broker / Corporate Partner environment and the importance of such relationships.
- Application of managing the key types of fraud affecting claims handled across AXA UK with excellent knowledge of those affecting specific workstream.
- Willingness to partake in the ACFS or Counter Fraud Investigator Apprenticeship.
- Excellent coaching skills.
- Excellent planning and organisational skills perceptive and keen attention to detail is essential.
As a precondition of employment for this role you must be eligible and authorised to work in the United Kingdom.
This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to preemployment screening checks the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.
What we offer:
At AXA UK were appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
- Competitive annual salary
- Annual company & performancebased bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- 25 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
- AXA employee discounts
- Gym benefits
To apply click on the apply for this job button youll then need to log in or create a profile to submit your CV. Were proud to be an Equal Opportunities Employer and dont discriminate against employees or potential employees based on protected characteristics. If you have a longterm condition or disability and require adjustments during the application or interview process were proud to offer access to the AXA Accessibility Concierge. For our support please send an email to.
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Who we are:
AXA UK Support Functions power AXAs three customerfacing business units providing the infrastructure support and expertise to ensure our customers can always count on us. Whether youve got heaps of experience and qualifications behind you or youre just starting out well give you the support and opportunities to help you grow and develop with confidence.
Salary
Employment Type
Full-Time
