PD-Procurement

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.

We are inviting applications for the role of Process Developer Procurement
We require someone with extensive knowledge and understanding of handling email inquiries from internal customers as well as external vendors. Delivering professional effective high quality service and assistance before during and after the customers requirements are met. You will be responsible to research and resolve inquiries relating to Accounts Payable Procurement Operations Supplier queries and Product Ordering.
Follow up on customer interactions in a timely manner. Communicate with stakeholders to address issues and concerns. Finally take action on feedback provided
Responsibilities
Process purchase requisition and supplierset up
Handling email inquiries from internal customers as well as external vendors. Delivering professional useful high quality service and assistance before during and after the customers requirements are met
Keep records of customer interactions recording details of inquiries complaints and comments as well as actions taken
Develops communication between customers to have a smooth transaction
Ability to perform and resolve query of a customer to build a better relationship
Monitor generic email box for incoming queries and acknowledge them as per SLA
Keep track of all requests received either through ticket or manual tracker for efficiency and follow up purposes
Follow up with requesters/cofunctional teams to provide quicker resolutions
Follow up with Suppliers/Vendors wherever required
Provide periodic updates to users/impacted parties on the status of the ticket/issue raised
Transfer/Raise inquiries to appropriate teams for resolution
Qualifications we seek in you
Minimum qualifications
Graduation in Commerce ()
Relevant experience in Procure to Pay like Supplier Setup or Procurement Operations or Accounts Payable
Excellent Communication Skills Written and Spoken
Customer Management Skills
End to End understanding of Procurement activities to decide what needs to be dealt by Procurement and Accounts Payable process Helpdesk and other cofunctional teams (e.g. AP L2 Team etc.)
Preferred qualifications
Proficient with MS Excel
Understanding of Procurement/Supplier Setup Concepts
Familiarity with WorkDay and Coupa will be an added advantage

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Get to know us at and on X Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.