Host / Hostess
Host / Hostess
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1 Vacancy
Job Description
Were more than just a team were a community dedicated to making a difference every day.
At Olympia Hospitality we create a fun supportive environment where growth never stops and success is celebrated together. Guided by our values of continuous improvement accountability concern for others and trust we foster a culture of collaboration and integrity. If youre passionate driven and ready to thrive wed love to have you on our team.Apply today and build a career that inspires you!
The Host / Hostess safely and efficiently provides excellent customer service with a smile! We want our guests to feel good about their dining experience so that they will tell others and become a loyal customer. We expect and encourage you to go out of your way to talk to guests and find out what their needs are before they have to ask you.
Join a Team that Puts Your WellBeing First!
At Olympia Hospitality we believe in supporting our employees both in and out of the workplace. When you join us youre not just getting a job youre joining a familyfirst organization that cares about your health and wellness your future and your overall satisfaction.
Heres how we show our commitment:
- Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus with FSA and HSA options you can plan for your healthcare costs your way.
- Secure Your Future: With our 401K plan and discretionary yearly match you can build the financial future you deserve.
- Peace of Mind: We provide paid group term life insurance for select positions 50% shared cost shortterm disability and you have the option to purchase additional employee paid life insurance.
- Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain worklife balance. Need quick access to your paycheck Our earned wage access program has you covered!
- Additional Support: From our Employee Assistance Program (EAP) to a sober support network and our commitment to being a recoveryfriendly workplace were here to help you thrive personally and professionally.
- Perks: Love to travel Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!
Were more than just a businesswere a valuesdriven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling balanced and supported career. Apply today!
Responsibilities
- Welcome guests warmly upon arrival acknowledge them by name if possible and thank them for choosing our restaurant.
- Manage the flow of guests by taking names managing reservations and estimating wait times and communicate delays or special requests to guests with courtesy and professionalism.
- Escort guests to their tables provide menus and assist with seating arrangements to accommodate parties of varying sizes and preferences.
- Answer phone calls and inquiries from guests regarding reservations availability and dining options and assist with booking and confirming reservations as needed.
- Maintain an organized and uptodate reservation book or system record guest preferences and special requests and communicate relevant information to the service and kitchen staff.
- Coordinate with the kitchen and service teams to ensure timely seating and efficient turnover of tables while maintaining a welcoming and comfortable atmosphere for guests.
- Provide information about the restaurant including menus specials promotions and amenities and answer questions about ingredients dietary restrictions and meal preparation methods.
- Anticipate guests needs and preferences and provide proactive assistance and recommendations to enhance their dining experience.
- Address guest concerns or complaints promptly and courteously and escalate unresolved issues to the management team for resolution.
- Work collaboratively with the service and kitchen teams to ensure smooth operations and guest satisfaction and assist with bussing tables refilling water glasses and other tasks as needed.
Skills Required
- Provide high level customer service communicate effectively with guests and team members follow instructions ability to learn quickly pay attention to detail and maintain composure when working under pressure; demonstrates very good phone skills
Experience / Education
- Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred but not required
The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race color religion age sex sexual orientation gender identity or expression national origin disability genetic information protected veteran status or any other factor protected by applicable law.
Employment Type
Part-Time
