Customer Service Specialist - Payee Center
Customer Service Specialist - Payee Center
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Job Description
Customer Service Specialist
Realworld impact. Lifechanging outcomes.
CommQuest seeks a FullTime Customer Service Specialist to assist clients in the Payee Center. The Customer Service Specialist is responsible for providing support to program participants by managing payment processing (checks ACH Truelink Card) communication with clients and vendors and maintaining detailed financial records within a representative payee program.
In this role you will:
- Grow professionally
- Build valuable relationships
- Work on a team providing exceptional care
- Make a real difference
What is CommQuest
CommQuest Services is one of the largest nonprofit mental health addiction recovery and social services organizations in Northeast Ohio working with clients from more than 34 counties in 12 facilities through more than 20 programs. We help people make positive changes in their lives through inpatient outpatient and schoolbased programs along with supportive services from basic needs to employment assistance.
Are you interested in CommQuest but dont see a job you are interested in right now Send us your story resume and qualifications to .
What you gain:
- Great experience in the behavioral health and substance abuse field
- Visibility into how our community supports those in need
- Opportunities to share your expertise
- Peace of mind knowing you are benefiting the clients we serve and the community at large
What youll do:
- Process and distribute client payments (checks ACH Truelink Card) accurately and in a timely manner.
- Respond to client and vendor inquiries regarding payments direct deposits budgets and balances.
- Maintain accurate financial records in the agencys accounting system.
- Assist clients with understanding budgets and payment schedules.
- Collaborate with case managers and other departments to coordinate client services.
- Various office duties (Mail processing filing client inquiries inperson or overthephone client updates etc.)
- Other duties as assigned
Schedule:
FullTime: Monday Friday
Minimum Qualifications:
- Minimum of High School Diploma or GED equivalent is required
- Must have a valid Ohio drivers license with less than 2 points on driving record and proof of auto insurance
- Confidence and capability to proactively meet new people who share the CommQuest mission and create connections
- Must be willing to submit to preemployment drug screen and BCI/FBI background check
- Individuals in recovery must have a minimum of one year of sobriety and practice firm boundaries with clients
FullTime Benefits:
- Generous time off including Mental Health days
- 10 paid holidays annually
- Retirement plan with company match
- Medical Dental and Vision plans
- CEU/Licensure reimbursements
- & More!
We are an equal opportunity employer. All applicants will be considered for employment without regard to age race color religion sex sexual orientation gender identity national origin and veteran or disability status.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
