Business Systems Analyst I

• Communication and detailoriented
• Teamwork
• Organization and efficiency
• Quality
• Perseverance
• Productivity

• Assists the project leads in troubleshooting debugging and replicating application issues and bringing them to full resolution to reduce hindrances of customers daily system activities.
• Assists the project leads in the development of system requirements process flows risk assessment testing needs required user inputs and formats the outputs based on excellent understanding of customers systems and processes.
• Participates in design reviews with product and project teams to gain an understanding and provide user acceptance input of the functionality and changes or updates in each release.
• Defines and documents business requirements for discrepancy fixes and enhancements.
• Creates and executes test plans and test scenarios for all discrepancy fixes and enhancements to ensure changes meet defined requirements.
• Meets regularly with AMERIND operational teams to understand their processes and business priorities.
• Reviews and analyzes system specifications for completeness and compatibility with computer program capabilities.
• Provides initial and/or followup user training for system function and usage.
• Assists in the evaluation of new software products to support user and/or data analysis and reporting activities and participates in crossfunctional team process improvement projects.
• Maintains strict departmental confidentiality quality and professional standards.
• Maintains professional and technical knowledge by conducting research attending seminars professional development trainings classes and conferences; reviewing professional publications; establishing networks; participating in professional societies; conferring with representatives of related organizations.
• Performs other duties as assigned.

• Bachelors degree in computer information systems management of information systems or computer Science required.
• One year of experience in a related field preferred.
• Must possess a valid drivers license.
• Must be able to successfully pass a background investigation. No felony theft or fraud convictions.

• New employees must complete the Associate in Insurance (AINS) designation within six months from the end of the 90day evaluation period to be eligible for advancement and incentive compensation.
• For continued employment employees must complete an elective course and six hours of professional development within 12 months after the end of the 90day evaluation period.

• Ability to work independently organize resources and establish priorities to meet strict timelines.
• Experience working on Agile projects and/or other project management methodologies.
• Strong interpersonal and communication skills along with the ability to work effectively with a wide range of constituencies in a diverse community.
• Knowledge of quality control practices and procedures.
• Knowledge of AMERIND products and services.
• Ability to create compose and edit written materials.
• Ability to analyze operational requirements and assess technology and capacity requirements.
• Ability to exercise independent judgment.
• Ability to communicate efficiently and effectively both verbally and in writing.
• Skill in operating various wordprocessing spreadsheets and database software programs in a Windows environment.
• Practices excellent customer service skills at all times including but not limited to addressing customer and employee needs courteously and promptly.
• Maintains strict confidentiality quality and professional standards.

• Typical business office setting with moderate noise level.
• Nonoffice environment may be encountered for offsite presentations and support of company activities.
• Must be able to sit for work at a computer for more than 6 hours per day.
• Must be able to use hands for dexterity of motion and reach with hands and arms. Extensive use of computer keyboards.
• Must have visual acuity to distinguish colors images and depth perception.
• Frequently required to talk and hear.
• Must have ability to occasionally lift 20 lbs.
• Minimal business travel required.

Required Experience:

IC