Team Leader & Contract Analyst
Team Leader & Contract Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Konica Minolta is innovative robust and continually evolving. From printing scanning and copying to cloud storage and robotics our awardwinning products and solutions help companies to transform and move information faster. Our people make this possible and as an organisation we offer workplace flexibility support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our classleading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.
About the role
We are seeking an enthusiastic and driven Team Leader & Contract Analyst to join our Client Services Team! Reporting to the Client Services Manager this role is responsible for building strong team accountability & accuracy to support company customer service standards. The Team Leader & Contract Analyst role supports the implementation of team objectives ensuring items are actioned promptly & with the utmost adherence to best quality standards.
Requirements
- Act as the first escalation point for Client Services queries troubleshooting complex issues & achieving best outcomes for internal & external stakeholders.
- Establish process improvement initiatives for customer communication & contract maintenance.
- Manage the contract process ensuring adherence to auditing & compliance requirements.
- Set team KPIs & individual development plans.
- Manage the team inbox ensuring tasks are assigned promptly per Client Services Team KPIs.
- Ensure team cohesiveness by implementing regular individual & group coaching sessions which nurture & support personal development and growth.
- Provide daily support to individual team members supporting them with queries and challenges posed by external & internal customers.
- Allocate project work according to individual ability ensuring positive outcomes in both quality and time management.
- Identify investigate & resolve or provide recommendations to resolve contract issues.
- Develop & maintain quality reports and databases to support Client Services team members.
Who are we looking for
- Demonstrated experience in a similar role.
- Tertiary qualification (preferred but not essential).
- Outstanding Customer Service skills and strong ethical and moral principles.
- Excellent verbal and written communication.
- Analytical and problemsolving skills.
- Selfdriven and able to work autonomously and as part of a team.
- Strong attention to detail.
- Experience in MS Office.
- Experience in SAP (or other ERP systems) (preferable).
- Experience in Salesforce (or other CRM systems) (preferable).
As per Konica Minolta compliance procedures the successful candidate will be required to undertake background checks.
Benefits
What can KM offer you
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.
Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities.
Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles regardless of gender age sexual orientation ethnicity religion or disability.
If you are require any adjustments/assistance during the recruitment process please reach out to
Join our Team and thrive in an environment built on strong Collaboration continuous Learning and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas influence Change and engage with colleagues from diverse backgrounds and experiences.
Required Experience:
IC
Employment Type
Contract
