Chief Quality Officer - Juno Health

With over 30 years of experience as a division of DSS Inc. Juno Health brings together a team of physicians pharmacists and healthcare leaders committed to transforming healthcare through innovative software solutions. Our mission is to improve patient outcomes and ease the workload of clinicians by delivering agile userfocused technology that streamlines workflows and enhances care delivery.

As part of Document Storage Systems Inc. (DSS Inc.) Juno Health is at the forefront of healthcare technology innovation. If youre passionate about making a meaningful impact in healthcare IT join our team and help drive the future of connected efficient and patientcentered care.

OVERVIEW

The Chief Quality Officer (CQO) plays a critical leadership role in ensuring the success of Juno Healths products by overseeing the execution of quality assurance strategies and managing a team of QA professionals. This position is responsible for validating the effective delivery of QA objectives maintaining an uptodate hardware certification process and ensuring consistent alignment of departmental roles responsibilities and compensation with corporate standards. The CQO also ensures that QA processes and documentation evolve with the organizations software and operational advancements. By driving quality efficiency and compliance across all testing efforts the CQO supports Juno Healths mission to deliver highperforming healthcare technology solutions that meet clinical needs and exceed industry standards.

The Chief Quality Officer will

Quality Assurance Leadership

• Ensure consistent demonstrable adherence to Juno Healths QA processes including:

  • Manual Testing

  • Automated Testing

  • Regression Testing

  • User Acceptance Testing (UAT)

  • Compliance Testing

  • Performance Testing

• Collaborate with QA management and staff to continuously evolve and improve QA processes.

• Ensure all QA personnel are equipped with the necessary training and resources to perform their duties effectively.

• Monitor QA department output (quality quantity and speed) to ensure alignment with business needs.

• Ensure the QA Processes and Procedures document is routinely updated to reflect current tools software and workflows.

Department Management

• Oversee daytoday operations and performance of QA staff.

• Align QA department salaries and job descriptions with established grade levels and corporate expectations.

• Identify and communicate QA staffing needs to management.

• Manage verification of product functionality and testing coverage across all assigned product lines.

Product Testing Oversight

• Provide oversight for the development and maintenance of testing scripts that validate program functionality.

• Ensure program modifications function as intended without impacting existing features.

• Oversee the preparation and submission of Jira tickets/bug reports for issues identified during QA testing or reported by other departments.

• Assist in the review and revision of QArelated process documents.

• Maintain uptodate knowledge of:

  • Industry trends in eHR systems

  • Regulatory requirements

  • Legal implications and meaningful use standards

CrossDepartmental & External Collaboration

• Maintain effective communication with other Juno Health departments: Development Operations Sales Training Legal Support and IT.

• Participate in project planning meetings to evaluate timelines and resource requirements.

• Support RFI/RFP pricing and project scoping.

• Review customer and partner contracts with executive leadership to identify QArelated obligations.

• Coordinate product and project status meetings with internal teams and clients.

Client Engagement & Support

• Manage coordination with DSS clients for QA support and product testing assistance.

• Oversee scheduling and facilitation of conference calls to discuss status updates issue resolution and enhancements.

Internal Coordination

• Lead or coordinate meetings with Product/Project Management Development and Support teams to address product issues and enhancements.

• Oversee the resolution verification process for help desk tickets.

• Facilitate internal reviews of product updates/enhancements with Sales Training and Customer Support.

The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add modify change or rescind work assignments and make reasonable accommodation as needed.

SECURITY AND PRIVACY DUTIES AND RESPONSIBILITIES

Individuals working for Juno Health will be subject to security and privacy requirements as explained in HIPAA FedRAMP and NIST 80053. Additionally they are required to undergo specific FedRAMP training to ensure compliance with all associated controls and responsibilities in the daytoday performance of their duties. Individuals working in departments that are considered to be in the highrisk category will be required to undergo advanced training based on their role and level of access. Individuals with access to modify data and the configuration baseline will require further training.

COMPENSATION:

Salary at DSS Inc. is determined by various factors including but not limited to the individuals particular combination of education knowledge skills competencies and experience as well as contractspecific affordability and organizational requirements. The projectedcompensationrange for this position is $192000.00 to $257000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of DSS Inc. totalcompensationpackage for employees.

Required:

• Extensive experience in a Quality Assurance environment with a proven track record in managing and testing software products/modules.

• Strong understanding of clinical workflows and healthcare IT systems.

• Indepth knowledge of QA methodologies and best practices within a structured software development lifecycle.

• Demonstrated expertise in healthcare and messaging standards including:

• ICD9/ICD10 SNOMED LOINC RxNorm NDC CPT

• HL7 FHIR and CCDA

• Experience implementing EHR systems in ambulatory acute or behavioral health settings.

• Familiarity with Clinical Decision Support system design development and deployment.

• Proficiency in Microsoft Office Suite and general office technology.

• Strong analytical and problemsolving capabilities; highly detailoriented.

• Effective verbal and written communication skills.

• Strong interpersonal skills; able to collaborate across departments and with various stakeholders.

• Ability to thrive in a fastpaced environment while maintaining precision and accountability.

• Selfmotivated proactive and resultsdriven with the ability to prioritize effectively.

• Demonstrated leadership and staff management experience including team development and performance oversight.

• Ability to assess complex situations determine impact and implement appropriate solutions.

Education:

Required:

• Bachelors degree in relevant field (e.g. Computer Science Healthcare Informatics Information Systems)

Desired:

• Masters degree inrelated discipline

• Additional relevant training or continuing education

Certification:

Desired:

• Certified Software Tester (CSTE) Certified Software Quality Analyst (CSQA) or ISTQB certification

• Project Management Professional (PMP)

• Six Sigma Green Belt or Black Belt

Years of experience in a similar role:

Required:

• Minimum of 10 years of experience in a Quality Assurance leadership role preferably in the healthcare or health IT sector

Preferred:

• 15 years of experience in similar roles with direct involvement in enterprise healthcare software solutions

PHYSICAL DEMANDS:

Standing

5 % per day

Sitting

85 % per day

Walking

5 % per day

Stooping

5 % per day

Lifting

If traveling lift up to 50 lbs. unassisted (luggage laptop etc.)

Up to 10 lbs. unassisted several times a day (laptop office equipment office supplies etc.)

Computer Work

80 % per day

Telephone Work

10 % per day

Reading

80 % per day

Other please specify

Travel unassisted up to 30% per year via common carrier and/or personal automobile.

DSS Inc. is an Equal Opportunity Employer.

If you need an accommodation seeking employment with DSS Inc. please emailor call (561). Accommodations are made on a casebycase basis.

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