Computer Systems Support Assistant (Information Technology Aide)
Computer Systems Support Assistant (Information Technology Aide)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 50501 - 68054
1 Vacancy
Job Description
Position/Program Information
- EXAM NUMBERR2584FR
TYPE OF RECRUITMENTWe welcome applications from everyone!
WHEN TO APPLY
We will begin accepting online applications on Friday May 9 2025 at 8:00 a.m. (PT) until Thursday May 15 2025 by 5:00 p.m. (PT).
All applications must be received before 5:00 p.m. (PT) on Thursday May 15 2025 to be accepted.
Why choose the County of Los Angeles for employmentWith more than 10 million residents Los Angeles County is the most populous county in the nation! As the largest employer in Southern California over 116000 employees in more than 38 Departments provide vital public services as diverse as law enforcement property assessment public health protection water conservation cultural activities and many more.
We are dedicated professionals committed to preserving the dignity and integrity of the workplace as well as protecting the rights of each employee. The County has more than 2300 different job descriptions offering a lifetime of opportunities and careers! We offer one of the strongest publicsector benefits packages in the country. Join us and discover a rich selection of health care options robust retirement plans and the flexibility to work relax and rejuvenate to reach your fullest personal and professional potential.
We are searching for a team member who is:- Highly motivated individual with a passion for supporting engineers in advancing Information Technology within the public sector to improve services for residents. Diligent in performing routine information systems tasks to ensure smooth operations.
- Capable of providing effective solutions to common user or systemrelated issues ensuring efficient functionality of services and organization.
Essential Job Functions
Works in conjunction with professional IT engineers to ensure that our organizations efforts for community improvement and better quality of life continues uninterrupted by:
- Providing support to professional information technology staff by performing routine systems testing including validating user manuals procedures and other instructional materials.
- Providing support to systems customers and/or to departmental staff for IT issues by documenting and tracking user problem calls.
- Responding to routine information technology related problems such as issuing or resetting customer passwords.
- Capturing and retaining systems documentation including: flow diagrams screen and report samples error messages and processing instructions.
- Extracting and summarizing report data; compiles statistics and prepares reports for staff analysis; prepares charts graphs and forms as assigned.
- Assisting in providing training to personnelin the use of new user screens procedural online job instructions and other office systems.
- Providing IT guidance to departmental personnel as needed.
- Assisting in the installation configuration maintenance and troubleshooting of information technology devices.
For more information please view the classification specification:Information Technology Aide.
Requirements
SELECTION REQUIREMENTS:
Two (2) years fulltime equivalent experience of highly specialized* clerical experience within the last five (5) years involved with information technology including the use or installation of desktop software.
SPECIAL REQUIREMENT INFORMATION:*Highly specialized clerical experience for this exam is performing basic information technology tasks including installing moving adding configuring and decommissioning desktop software products and hardware such as personal computers operating systems printers fax machines and scanners OR providing customer service through help desk support and interacting directly with users to identify and resolve hardware software and network related issues.
ENDORSEMENT OF COUNTY EMPLOYEE QUALIFICATIONS:
If you performed work that differs from the duties described in your class specification and believe you qualify for this opportunity please provide verification via official documentation of additional responsibility bonus outofclass bonus temporary assignment bonus or reclassification study with CEO Classification within seven (7) calendar days from the last day of filing. We do not require such verification if applicants hold or have held a position that regularly performs functions in alignment with the requirements.
WITHHOLD INFORMATION:
No withholds will be allowed for this examination. Required experience must be fully met and indicated on the application by the last day of filing.
LICENSE:A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out jobrelated essential functions.
PHYSICAL CLASS:2 Light. This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending stooping or squatting. Considerable ambulation may be involved.Additional Information
- Once we have identified that you meet the requirements an invitation regarding the following assessment processes will be sent.EXAMINATION CONTENT:This examination will consist of multiple choice and/or simulation assessments weighted100%covering:
- General Problem Solving Skills
- Service Orientation
- Issue Resolution
- Attentiveness
- Navigation
- Accurate Typing
- Achievement
- Learning Potential
Applicants must meet the Selection Requirements and receive a passing score of 70% or higher on the multiplechoice and/or simulation assessment(s) in order to be placed on the eligible list.
MULTIPLECHOICE AND SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.
Test scores cannot be given over the telephone.
TRANSFER OF TEST COMPONENTS:
If you recently took identical components for other exams the test responses may be automatically transferred to this examination. This exam contains test components that might be used on future exams and your responses could be transferred to that exam.
TEST PREPARATION:
Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you in preparing for the test we advise you to review all related materials that you deem necessary.- An interactive Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at Please click on Find A Job and then Job Search Toolkit. Test preparation information is located under the Employment Test Assistance section.
- Additional online practice tests are available at ACCOMMODATION:
If you require an accommodation to fairly compete in any part of the assessment process you will be given the opportunity to make a request when completing your application. Please note that you may be required to submit documentation from a qualified medical provider or other qualified professionals to support your request for a testing accommodation.
ELIGIBILITY INFORMATION ANDVACANCY INFORMATION:
Qualified applicants who passed the assessment are placed on an eligible list in the order of their score group for a period of six (6) months. We will use this list to fill vacancies throughout Los Angeles County as they occur.AVAILABLE SHIFT:Any
VETERANS CREDIT:
If you are a veteran you may be eligible for veterans credit which is an additional 10% of the total points added to a passing score. We will need a copy of your form DD214 to review so please include that with your application or email it to the exam analyst at
HOW TO APPLY:
We only accept applications filed online. Applications submitted by U.S. mail fax or in person are not accepted. Apply online by clicking on the Apply green button at the top right of this posting. This website can also be used to get application status updates.Please fill out the application completely. Provide relevant job experience including employers name and address job title beginning and ending dates number of hours worked per week and description of work performed.
We may verify information included in the application at any point during the examination and hiring process including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification.
We will send notifications to the email address provided on the application so it is important that you provide a valid email address. If you choose to unsubscribe or opt out from receiving our emails it is possible to view notices by logging into and checking the profile inbox. It is every applicants responsibility to take steps to view correspondence and we will not consider claims of missing notices to be a valid reason for rescheduling an exam part. Register the below domains as approved senders to prevent email notifications from being filtered as spam/junk mail.
New email addresses need to be verified. This only needs to be done once per email address and can be done at any time by logging in to and following the prompts. This is to enhance the security of the online application and to prevent incorrectly entered email addresses.
ANTIRACISM DIVERSITY AND INCLUSION (ARDI):
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Antiracism Diversity and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality diversity and inclusion in recruitment selection and employment practices.SOCIAL SECURITY NUMBER:
Federal law requires that all employed persons have a Social Security Number so include yours when applying.COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:
For those who not have access to a computer or the internet we provide access to complete an application at public libraries throughout the county.
NO SHARING OF USER ID AND PASSWORD:
All applicants must file their application online using theirownuser ID and password.Using a family members or friends user ID and password may erase a candidates original application record.California Relay Services Phone: (800)Testing Accommodations Coordinator:
Teletype:(800)
Department Contact Name:Janice Macam
Department Contact Phone:(213)
Department Contact Email:
Exam Number:R2584FR
Type of Recruitment:Open Competitive
COUNTY OF LOS ANGELES
Employment Information
Any language contained in the job posting supersedes any language contained below.
This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.
Equal Employment Opportunity/NonDiscrimination Statement:
The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to nondiscrimination in the County workforce regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information please visit: Accommodations for Applicants:
The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. For more information on accommodations please visit: Chance:
The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job and will also consider potential mitigating factors which may include but is not limited to evidence and extent of rehabilitation recency of the offense(s) and age at the time of the offense(s). If asked to provide information about conviction history any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).
Employment Eligibility:
Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.
Career PathFinder:
Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles please visit our interactive Career PathFinder application at .Revised January 2025
Employment Type
Full-Time
