Senior Data Analyst - Customer Support
Senior Data Analyst - Customer Support
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Job Description
At SpotOn were helping restaurants and small businesses compete and win with flexible payment and software technologybacked by real people who really care. From seamless pointofsale systems to integrated restaurant management solutions every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.
Recently SpotOn was:
- Named one of Fast Companys Most Innovative Companies of 2024
- Awarded Great Places to Work and Built Ins Best Workplaces for the third year in a row
- Selected as the Best Overall Restaurant POS by NerdWallet
- Rated the toprated pointofsale (POS) for restaurants bars retail and small businesses by Capterra users
Were committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.
Thats where you come in.
On a daily basis you will:
- Analytics Genius: Serve up impactful databacked recs with a focus on predictive modeling and statistical analysis driving strategic decisions and business growth.
- Data Transformation: Identify relevant data sources validate/reconcile data and build concise and futureproof models designed for adaptability and scalability.
- Automation Mastermind: Get to the bottom of data discrepancies and outdated manual processes to ensure smooth operations using machine learning and data pipelines.
- Churn Crusader: Dive deep into why merchants are churning figure out what happened and use those insights to help us improve employing advanced segmentation and predictive analytics.
- Understanding causality: Partner with our customer support team to understand the customer sentiment. The goal is to be able to link past interactions during onboarding past golive and using our software features to retention and upsell successes.
- Team Up: Collaborate with Finance Operations Sales and Product teams to maintain a reliable data infrastructure and contribute to data science initiatives.
What Youll Bring:
- 5 years of experience in data science business analytics payments finance statistics or a related field.
- Strong SQL skills (ability to write complex queries to extract insights) experience with BI tools and proficiency in programming languages like Python or R.
- Operating with a bias toward sharing transparency and collaboration is your default!
- Diving in solving problems and getting things done is second nature no waiting for perfect conditions.
- Thriving in fastpaced environments embracing ambiguity and taking initiative without a rulebook.
Perfect candidate also has:
- Experience in accounting finance or SaaS.
- Flexibility with working hours ideally availability from 1 PM to 9 PM.
- Ability to work in hybrid mode from the office in Krakw.
Heres a bit about what we have to offer:
- Competitive pay:PLN gross on CoE.
- Training budget 3500 PLN gross per year.
- Access to elearning platforms (OReilly).
- Fully paid private healthcare in LuxMed.
- Access to the Worksmile platform with a monthly topup.
- Company free breakfasts/lunches in the office once a week.
- Group English classes with a native speaker.
- Dell Latitude and whatever tools you need.
- New modern bright and comfortable office space in the city centre.
- A lot of free parking spots around the office.
- Access to the companys library.
- Great working atmosphere.
- Chill out room with a PlayStation and games.
- Free snacks and beverages in a kitchen.
- Company parties and social activities.
- Employee referral program.
- Relocation Package within Poland.
The controller of your personal data included in your job offer and others collected during the recruitment process is SpotOn Poland spka z ograniczon odpowiedzialnoci with its registered office in Krakw Aleja 29 listopadaKrakw email address:
. We will process your personal data for the purpose of current or if you voluntarily agree also future recruitment processes. More information about how we proccess your data including the basis for processing and your rights in relation to the processing can be found on our website: podanych danych osobowych w tym danych zawartych w dokumentach aplikacyjnych i zebranych w toku procesu rekrutacji jest SpotOn Poland Sp. z o.o. z siedzib w Krakowie (ul. Aleja 29 listopadaKrakw; adres email do kontaktu:
. Dane osobowe bd przetwarzane w celu realizacji obecnych lub jeeli wyrazisz na to dobrowoln zgod take przyszych procesw rekrutacji. Wicej informacji o tym jak przetwarzamy Twoje dane w tym take informacje o podstawach prawnych przetwarzania oraz o prawach przysugujcych Ci w zwizku z przetwarzaniem danych znajdziesz na stronie:
is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race religion gender gender identity sexual orientation national origin age military or veteran status disability or any other characteristic protected by applicable law.
SpotOn is an everify company.
Required Experience:
Senior IC
Employment Type
Full Time
