Customer Service Specialist
Customer Service Specialist
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Job Description
About Us
Hyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company is committed to the development production marketing and distribution of components used in hydraulic loading and unloading systems on trucks and trailers. Its products are used worldwide across a range of sectors including transport construction mining materials handling and environmental services providers.
Founded in 1979 the company is headquartered in Alphen aan den Rijn in The Netherlands and operates in more than 110 countries with over 3500 employees around the world. The Hyva Group encompasses more than 30 subsidiaries globally with an extraordinary sales and service coverage and 14 production facilities in Brazil China Germany India and Italy with more than 20000 customers.
POSITION OVERVIEW AND PURPOSE
As a Customer Service Specialist for Hydraulic Components you will be the primary point of contact for customers. You will provide exceptional service by handling inquiries processing orders offering product information and coordinating with internal teams to ensure prompt and accurate delivery of hydraulic solutions. Your technical knowledge and customerfocused approach will be essential in building longterm relationships and supporting business growth.
MAIN TASKS AND RESPONSIBILITIES
- Serve as the first line of support for customers via phone email and inperson (if applicable).
- Provide expert advice on hydraulic components systems and product availability.
- Process sales orders quotations returns and delivery followups in the ERP system.
- Collaborate with technical warehouse and sales teams to ensure timely and accurate customer support.
- Track orders and proactively update customers on status delays or alternatives.
- Handle customer complaints and resolve issues efficiently and professionally.
- Maintain customer records and service logs to support business continuity.
- Support field sales representatives by preparing offers managing documentation and organizing logistics.
- Stay up to date with hydraulic industry trends product updates and company offerings.
POSITION REQUIREMENTS
- Proven experience in a customer service technical support or inside sales role
- Solid understanding of hydraulic components and systems (e.g. pumps valves motors cylinders).
- Strong communication skills in Dutch (French) and English.
- Familiarity with ERP and Microsoft Office systems
- Detailoriented with excellent organizational and timemanagement skills.
- Technical degree or certification in mechanical engineering or related field is a plus.
- Customerfocused with a proactive solutionoriented mindset.
- Team player who thrives in a fastpaced technical environment.
- Reliable with a positive attitude and a willingness to learn.
What We Offer
- We care about ecology and are truly sustainable. Not only for the environment but also for social resources.
- We have a highly dynamic and very international work environment.
- We have Great Place to Work certified countries!
- We provide a competitive salary which is adjusted on an annual basis in case of good performance.
- We work hybrid and care about your worklife balance.
- You will find nice extras such as various company activities during the year.
Diversity Equity & Inclusion (DEI)
We welcome everyone regardless of origin gender age sexual orientation philosophical or political conviction disability etc.
Required Experience:
Unclear Seniority
Employment Type
Full Time
