Service Transition Project Manager
Service Transition Project Manager
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Job Description
We are looking for an experienced Service Transition Project Manager to join our team.
In this role you will be providing support to our clients team covering all aspects of managing and delivering various projects across the department and across functions and segments ensuring successful Transition and Service Introduction.
You will be involved with the requirements gathering planning project governance project interdependence affecting Transition projects into Service.
Youll be responsible for:
Drive successful delivery of Transition projects across a practice through proactive management of dependencies issues and risks of the constituent parts of the programme (Small Change Business Configuration Projects initiatives) to achieve business objectives.
Lead the coordination and effective delivery of well controlled and governed service introduction and service management in line with best practice agreed service standards and strategic objectives.
Ensure delivery is consistent with the agreed delivery model and standards.
The management of Acceptance into Service and Go Live decisions ensuring that service risks are understood and fully documented.
Ensure 3rd Party Suppliers are engaged optimally to support the successful delivery of the Small Change and Business Configuration Delivery channel
Manage escalations appropriately to avoid any impact on overall delivery.
Acting as the main point of contact for suppliers and key stakeholders to enable successful management of project transition activities.
The provision of estimated support costs associated with new products or services.
Ensuring that the final delivery of each service transition meets the agreed customer and stakeholder requirements specified in the service design.
Follow the agreed IT Demand and Governance processes on Status Management Risk / Issue Management Deliverables Management Decision Management Plan Management
Qualifications :
A background in operational IT Service and a passion for protecting Production services via an agreed service design framework
Working knowledge of both Agile and Waterfall Methodologies
Experience of working in a complex and fast paced environment
Able to build strong working relationships with 3rd party suppliers and key stakeholders across Version 1
A self starter who is well organised and can manage their workload effectively
PMP certification and ITIL certifications
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
