IT Support Engineer
IT Support Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
As an IT Support Engineer your main goal is to ensure an excellent enduser experience by maximizing productivity and efficiency. Your responsibilities will involve providing topnotch support services to our employees when they encounter issues or need assistance. You will primarily be responsible for remotely supporting the daily operations of stows end users across various locations including North Europe (including our HQ) US and UK. This role encompasses both first and secondline support for both oncampus and remote users. You will be involved in supporting and troubleshooting various endpoints such as laptops desktops and mobile phones as well as Microsoft Office applications including Teams SharePoint Online Exchange and video conferencing.
To excel in this role you must possess proficiency organizational skills and a strong passion for learning about innovative technologies and services. Its important to note that this is a demanding position that may occasionally require work outside regular hours to meet crucial deadlines or support events.
You will be responsible for ;
- Installing and configuring computer hardware software systems networks printers and scanners.
- Responding in a timely manner to service issues and requests.
- Providing technical support across the company (this may be in person or over the phone).
- Setting up accounts for new users.
- Repairing and replacing equipment as necessary.
- Testing innovative technology.
- Possiblytraining junior staff.
- Creating and maintaining a knowledge database and manuals for enduser to minimize the need for support.
Qualifications :
- You have a degree in Computer Sciences IT ...
- You have 35 years experience in a relevant position.
- Microsoft Windows 10 & 11 have no secrets for you.
- Experience with Microsoft Teams Outlook and SharePoint Online.
- It is necessary to have a great blend of creative and technical ability
- You are a strong customer service orientation (Customer first mindset)
- You are flexible positive and open minded.
- You are enthusiastic about working in an international environment embracing diverse cultures and countries.
- You are able and eager to learn and evolve your skills.
- You are a driven and enthusiastic team player who loves to take initiatives.
- You are fluent in English and Dutch. French is a plus.
Additional Information :
What do we offer you
- You will work closely together with other rack stars in an open and enthusiastic environment.
- The necessary freedom and possibility to take initiative.
- An intensive training by experienced people.
- An attractive salary in an international environment with benefits:
- Group & health insurance
- Meal vouchers (8)
- Laptop
- CAO90 Bonus
- 20 days of vacation plus 12 extra days for working a full year on 40hworkweek instead of 38h (32 leave days in total)
Unsolicited representations by third parties (recruitment agencies headhunters ...) of CVs via mail and/or telephone for our vacancies are considered as direct applications where no compensation is provided to the third party. Any T&Cs from these third parties will not be accepted unless upon signature of the T&Cs by a person in charge of HR. Candidates remain registered in the system for 12 months and cannot be proposed again during this period.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
