Training Manager - Travel Process - US Hours
Training Manager - Travel Process - US Hours
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1 Vacancy
Job Description
Role:
End to End Training Ownership: Will be responsible with end to end activities including; hiring preprocess process nesting floor activities related to training
People Management: Should be able to identify EWS (Early Warning Signals) provide feedback create coaching environment for deputy manager trainers and trainees Key Accountability:
Training Performance: End to end responsibility of training deliverables like throughput certification early production performance etc.
Performance Management: Should have excellent knowledge of training deliverable metrics data analytics. Should be able to review training performance with Assistant Manager & Deputy Manager reporting to them and ensure action plan is created and followed to improve performance
Escalation Management: Should be able to manage all internal and external escalation.
Client Management: Should be able to manage client communication with clients which will include reports reviews audits etc.
Reporting: Ensure all training reports including internal stakeholder and clients should be shared on time accurately
Review: Should be able to create review decks present them and maintain action registry for closure of open items
Content Review Should be able to direct the team conduct accurate TNI (Training Need Identification) and make changes in training plan accordingly
Knowledge Management: Ensure floor agents go through timely monthly check floor refreshers etc.
Stakeholder Management: Should be able to manage internal communication with peers stakeholders
Coordination: Coordination within and outside team to ensure activities and run smoothly
Audits: Should be able to manage all internal and external audits
Knowledge/ Qualification:
Under Graduate/ Graduate
IATA / UFTA certification preferred
Special Role Requirement: Should be willing to work in 24*7 environment
Should be willing to work in nonweekend offs
Excellent working knowledge of all MS Office tools like Excel PPT etc.
LEAN/YB/ GB certification preferred
Team & multi location handling experience preferred
Excellent written and verbal communications
Qualifications :
Graduate
Work Experience: Travel Experience: 3 Years Desirable
OTA Experience: 1 Years Desirable
Training Experience: Should have sound understand of training function and should have spent 5 years in training department Mandate
Team Management: 3 Years Certification/ Domain Certification (If Applicable): Travel & Tourism
Additional Information :
US Night Shift 24/7
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
