Registration Specialist
Registration Specialist
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Job Description
The Opportunity:
The Registration Specialist professionally greets registers and assists clients. This position schedules appointments for clients receiving mental health and substance abuse services and is responsible for answering all phone calls providing accurate information to customers scheduling appointments and transferring calls to appropriate individuals or departments in a professional manner.
The pay range for this role is $17.00 to $18.51 based on education and experience. This job is a fulltime in person position.
Who We Are:
North Central Health Care is an organization serving Langlade Lincoln and Marathon counties within the fields of mental health treatment addiction services long term care short term care physical therapy crisis stabilization and so much more. We have amazing employees who provide exceptional care and want to add to our team.
What Youll Do:
- Registers patients and verifies and updates necessary patient demographics and payor information in the electronic medical record.
- Schedules and coordinates patient appointments.
- Provides a high level of customer service to patients and coworkers by greeting patients and visitors in a courteous manner and directs individuals to appropriate staff members
- Provides as needed staffing coverage to other North Central Health Care areas.
- Communicates to various customers internal and external through multiple channels including electronic telephonic and in person.
- Ensures effective compliance with front end revenue cycle processes.
- Adheres to scheduled work hours with regular and predictable attendance
What You Bring:
Minimum Requirements:
- High School Diploma or equivalent
- One year of relevant customer service experience
- Excellent customer service skills
- Basic working knowledge of computers and computer programs such as Microsoft Word Microsoft Excel Outlook Email etc.
- Ability to establish and maintain positive working relationships with interdisciplinary team including physicians therapists and nurses.
- Ability to communicate effectively both in written and verbal
- Keyboarding skills including ability to use an Electronic Medical Record
- Ability to multitask
- Valid Wisconsin drivers license appropriate insurance coverage and personal vehicle.
Preferred Qualifications Skills Education Licenses Certifications and Requirements:
- Experience working with a diverse patient population including severe and persistent mental illness and substance use disorders
- Previous reception or clerical experience in a medical facility
- Ability to communicate positively and with empathy
- Previous experience with Electronic Medical Records
- Detail oriented
What Youll Get:
- The pay range for this role is $17.00 to $18.51 based on education and experience.
- This job is fulltime and in person.
- PTO paid holidays health insurance dental insurance vision insurance onsite bistro and cafeteria employee assistance program newly updated facility and more.
- As a fulltime employee of NCHC you would be eligible for the Wisconsin Retirement System (WRS). The WRS is a hybrid defined benefit plan. It contains elements of both a 401(k) or defined contribution plan and a defined benefit plan. Participating staff contribute 6.95% and NCHC will match this at 100% each pay period!
In compliance with the American with Disabilities Act NCHC will provide reasonable accommodations to qualified individuals and encourages both prospective and current employees to discuss potential accommodations with the employer. North Central Health Care is an Equal Opportunity Employer.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
