Senior Manager, Risk Operations - Payments and Fraud

At Scribd (pronounced scribbed) our mission is to spark human curiosity. Join our team as we create a world of stories and knowledge democratize the exchange of ideas and information and empower collective expertise through our three products: Everand Scribd and Slideshare.

We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer.

When it comes to workplace structure we believe in balancing individual flexibility and community connections. Its through our flexible work benefit Scribd Flex that employees in partnership with their manager can choose the daily workstyle that best suits their individual needs. A key tenet of Scribd Flex is our prioritization of intentional inperson moments to build collaboration culture and connection. For this reason occasional inperson attendance is required for all Scribd employees regardless of their location.

So what are we looking for in new team members Well we hire for GRIT. The textbook definition of GRIT is demonstrating the intersection of passion and perseverance towards long term goals. At Scribd we are inspired by the potential that this can unlock and ask each of our employees to pursue a GRITty approach to their work. In a tactical sense GRIT is also a handy acronym that outlines the standards we hold ourselves and each other to. Heres what that means for you: were looking for someone who showcases the ability to set and achieve Goals achieve Results within their job responsibilities contribute Innovative ideas and solutions and positively influence the broader Team through collaboration and attitude.

About the team and role

The Risk Operations team at Scribd plays a critical role in protecting the business by managing payments and fraud risk to reduce costs while also driving customer and business value. As Sr. Manager of Risk Operations Payments & Fraud you will be key to helping us build a worldclass crossfunctional payments team. This role is not a Product Manager but must work like one collaborating across departments navigating complexity and delivering impact. Youll go beyond reactive risk mitigation to proactive risk management that also improves business outcomes. This role is for a strategic operator who can create clarity connect dots across teams and embed risk thinking into how Scribd builds and scales.

You will / Responsibilities / What you will do

You will lead a small but mighty team of Risk Operations analysts. This team owns payments risk and fraud operations across the following key areas while partnering closely with Product Analytics and Finance teams:

Chargeback Strategy & Prevention

• Monitor and reduce chargeback rates across processors

• Design and manage dispute strategies to improve win rates

• Manage vendor relationships and stay ahead of regulatory changes

Fraud Detection & Rule Optimization

• Analyze fraud trends and key risk metrics

• Implement and improve fraud rules in partnership with analytics and vendors

• Lead fraud related investigations (including card testing attacks and content fraud)

Payments Optimization Support

• Partner with Product Analytics Finance to monitor and improve payment processor performance

• Support onboarding and optimization of new payment tools and vendors

• Help futureproof the payments platform against fraud risk and cost inefficiencies

CrossFunctional Risk Insights & Integration

• Drive visibility with dashboards reporting and regular updates to executive leadership

• Effectively prioritize risks issues and incidents

• Advocate for feature needs and preventative improvements with Product

You Have / Were looking for / Requirements

• 6 years experience in Payments Risk Fraud Prevention Risk Operations or related fields

• A playercoach you will be expected to make strong individual contributions with also actively coaching and developing two analysts to elevate overall team performance

• Strong expertise managing chargeback programs and dispute strategies

• Handson experience optimizing fraud rules and using risk software and tools

• Knowledge of global payments ecosystems with experience navigating payments fraud and chargebacks in international markets and optimizing payment processor performance

• Strong analytical skills with ability to define key metrics track trends and drive databacked decisions

• Skilled crossfunctional operator who can partner with and connect dots across Product Analytics Finance Engineering Legal and Operations

• Strategic thinker who can also execute balancing longterm planning with tactical action

• Excellent communication skills you can present clearly and concisely to executives and translate complex topics into actionable insights

• Experience working in subscription consumer tech and/or marketplace environments

• 1 year of people management experience is required
  

Ideally you have / Bonus points

• Experience with SQL Databricks and/or Looker

At Scribd your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role level and geographic location. San Francisco is our highest geographic market in the United States.

In the state of California the reasonably expected salary range is between $132000 minimum salary in our lowest geographic market within California to $175000 maximum salary in our highest geographic market within California.

In the United States outside of California the reasonably expected salary range is between $115000 minimum salary in our lowest US geographic market outside of California to $166500 maximum salary in our highest US geographic market outside of California.

In Canada the reasonably expected salary range is between $115000 CAD minimum salary in our lowest geographic market to $161250 CAD maximum salary in our highest geographic market.

We carefully consider a wide range of factors when determining compensation including but not limited to experience; jobrelated skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level a higher or lower pay range would apply. This position is also eligible for a competitive equity ownership and a comprehensive and generous benefits package.

Are you currently based in a location where Scribd is able to employ you
Employees must have their primary residence in or near one of the following cities. This includes surrounding metro areas or locations within a typical commuting distance:

United States:

Atlanta Austin Boston Dallas Denver Houston Jacksonville Los Angeles Miami New York City Phoenix Portland Sacramento Salt Lake City San Diego San Francisco Seattle Washington D.C.

Canada:

Ottawa Toronto Vancouver

Mexico:

Mexico City

Benefits Perks and Wellbeing at Scribd

*Benefits/perks listed may vary depending on the nature of your employment with Scribd and the geographical location where you work.

• Healthcare Insurance Coverage (Medical/Dental/Vision): 100% paid for employees

• 12 weeks paid parental leave

• Shortterm/longterm disability plans

• 401k/RSP matching

• Onboarding stipend for home office peripherals accessories

• Learning & Development allowance

• Learning & Development programs

• Quarterly stipend for Wellness WiFi etc.

• Mental Health support & resources

• Free subscription to Scribd gift memberships for friends & family

• Referral Bonuses

• Book Benefit

• Sabbaticals

• Companywide events

• Team engagement budgets

• Vacation & Personal Days

• Paid Holidays ( winter break)

• Flexible Sick Time

• Volunteer Day

• Companywide Employee Resource Groups and programs that foster an inclusive and diverse workplace.

Want to learn more about life at Scribd want our interview process to be accessible to everyone. You can inform us of any reasonable adjustments we can make to better accommodate your needs by emailing about the need for adjustments at any point in the interview process.

Scribd is committed to equal employment opportunity regardless of race color religion national origin gender sexual orientation age marital status veteran status disability status or any other characteristic protected by law. We encourage people of all backgrounds to apply and believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful.