Talent and Operations Assocuate
Talent and Operations Assocuate
Posted on :
23-07-2025
Employer Active
1 Vacancy
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Job Description
Title: Talent and Operations Associate
Location: Vancouver
Job Type: Full-time hybrid
About the role
Were looking for someone who lives for variety and thrives as the go-to person in a fast moving environment. This is a hybrid role combining talent acquisition (50%) and people operations (50%) perfect for someone who loves recruitment but also gets satisfaction from making sure onboarding is seamless offboarding is smooth and team members feel fully supported.
While the role split is roughly 50/50 the balance between talent people and ops will naturally shift at times but dont worry well work closely with you to help manage your time priorities and output.
Youll be the main point of contact for Team America hiring and people ops needs playing a key role in how we scale and care for our team in a thoughtful and high impact way.
What the team has already achieved this year
Were a small team that moves fast. So far in 2025 weve:
Run 2 company performance review cycles
Launched 2 employee engagement surveys (with high response rate actions!)
Continued to deliver Zen Leaders as well as coordinating many lunch n learns and holiday training sessions
Made 127 new hires
Conducted 1518 interviews
Revamped our handbooks policies and processes to ensure 100% company compliance
Managed countless daily moments across onboarding offboarding documentation engagement and general team support
This is the momentum youll step into and help drive forward.
Who youll be working with
Youll report directly to Grace our Senior Talent Partner who has hired over 100 team members at Zen and brings deep experience in high velocity high quality recruiting. Youll also be supported and coached by Sandy Vo (thats me!) People Lead at Zen with a background in both recruitment and HR and Ops. Were a small collaborative People team UK based but globally minded and were ready to support you as you grow and own your work.
What youll own
Talent Acquisition (50%)
Full recruitment lifecycle for US and Canadian roles from job description to offer stage.
Cohort and high volume hiring especially for educator / school facing and internal roles that grow in waves.
Stakeholder partnership aligning with hiring managers and senior leadership to ensure fast focused hiring that is constantly evolving to your market insights.
Proactively source network and maintain strong candidate pools.
Act as the key communicator for candidates being responsive clear and empathetic at every stage.
People Operations (50%)
Onboarding coordination ensuring everything is ready for new hires (contracts tech logins welcome kits) so they feel supported from day one.
Offboarding leading smooth respectful exit processes (handling systems documentation and exit interviews).
HR & Ops admin maintaining org structure documents employee records and checklists with attention to detail and discretion.
Process improvement identifying gaps flag inefficiencies and suggest better ways of doing things.
Why youll love this role
Youll make an impact from day one helping us build and deliver an outstanding candidate and employee experience in the US and Canada.
Youll work closely with Grace who is committed to upskilling and empowering you. This is a high trust team and we love seeing people stretch and own new areas.
Youll be doing work that matters supporting our mission to help schools and educators thrive while shaping the People and Operations function at a company thats scaling fast.
If you love being the engine behind great hiring and smooth people processes and you enjoy juggling variety talking to people and making things better every day lets talk.
Employment Type
Full-Time
Key Skills
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