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1 Vacancy
FullTime and Permanent; 7.5 Hours/Day; 252 Days/Year; 12 Months/Year
DEFINITION
Under the direction of the Network Services Department this position is responsible for providing technical support in the installation maintenance and repair of the school divisions servers hyperconverged infrastructure networking devices security systems software and all related technology equipment. This role provides advanced support consultation and troubleshooting for all district users including teachers staff students and administrators particularly with Microsoft server environments Rubrik backup systems VMware virtualization SolarWinds Avigilon security camera servers Cisco Hyperflex and Nutanix platforms.
SUPERVISION
Work is performed under the general supervision of the Network Services Manager.
ESSENTIAL FUNCTIONS OF THE CLASS (May not include all duties performed by each position in the class).
Responsible for the functionality maintenance and support of administrative and instructional technology including Microsoft Servers VMware environments and Rubrik backup systems.
Install configure upgrade and maintain servers hyperconverged clusters (Hyperflex and Nutanix) operating systems and software applications according to district standards.
Provide advanced troubleshooting and system recovery services for Microsoft Server OS virtualized environments and storage.
Administer backup and disaster recovery processes utilizing Rubrik systems.
Maintain and manage Avigilon security camera servers coordinating with physical security staff and Infrastructure as needed.
Support Hyperflex and Nutanix clusters including capacity management performance tuning and firmware/software upgrades.
Direct efforts of Network Engineers engaged in diagnosing and correcting system issues.
Regularly collaborate with database administrators analysts other system administrators and users regarding current and future system requirements.
Maintain accurate system documentation and helpdesk records.
Provide support and training to sitebased technical staff.
Assist in the design and implementation of systemwide technology projects server migrations and infrastructure upgrades.
Engage vendors for major deployment projects and support contracts.
Perform other duties as assigned by the Network Services Manager.
REQUIRED KNOWLEDGE SKILLS AND ABILITIES
Proficient working knowledge of:
Strong understanding and experience in:
Excellent communication customer service technical and professional skills.
Ability to read and comprehend technical manuals solve complex problems independently and maintain detailed documentation.
Ability to present or explain technical concepts clearly to nontechnical audiences.
MINIMUM EDUCATION EXPERIENCE AND TRAINING REQUIREMENTS
Bachelors degree in computer science information systems or a related field and substantial server and network support experience.
LICENSE
Valid drivers license required.
Industry certifications such as Network Microsoft Certified: Windows Server Hybrid Administrator Associate VMware VCP Nutanix Certified Professional (NCP) Rubrik Certified Administrator (RCA) preferred.
PHYSICAL ATTRIBUTES
Ability to drive; stand; walk; climb; balance; bend; stoop; kneel; twist/turn; push/pull up to fifty (50) pounds; lift/move up to twenty (20) pounds for at least 35 feet.
HAZARDS
Normal office environment risks.
UNUSUAL DEMANDS
Work is subject to changing requirements frequent interruptions and demands from multiple users requiring immediate support. It may involve afterhours and weekend work for urgent technology issues.
Full-Time