Systems Engineer - CCA

Job Description:

The Systems Engineer for our CCA (Caribbean Central America) Organization with a background in Cybersecurity and Networking stays current with Cybersecurity and Networking technical certifications to be able to make appropriate recommendations to resellers on configuration and design of system solutions.

Promotes product awareness provides presales technical support including phone support system diagrams proposals and training to upsell the Cybersecurity and Networking product line.

Works closely with vendor management and vendor representatives to execute presales design training activities for partners.

Establishes and develops solid business relationships with suppliers customers and/or other internal departments. Identifies opportunities to improve the quality of Systems Engineering engagement with internal and external customers.

Accept ownership of suggested improvements and work with internal team and vendor through Systems Engineering Management team to develop an implementation plan.

You can also provide technical guidance to partner systems engineers.

Lets Achieve Great Outcomes. TD SYNNEX is the partner that helps unlock business results for all.

Candidates also from Guatemala EL Salvador Honduras Nicaragua Costa Rica Panama & Dominican Republic are encouraged to apply.

What Youll Do:

• Provides technical presales solutions and configuration design expertise to customers and sales on specified product line(s) in accordance with Key Performance Indicators (KPIs).

• Uses independent judgement and discretion in making solution recommendations. No secondlevel review occurs.

• Provides sales/marketing support to increase vendor and product awareness.

• Provides technical presentations/demos/training to sales support and customers.

• Participates in departmental projects in leadership/ownership role.

• Reports on key metrics as designated by product line(s) of responsibility and distributes monthly update to SE Manager Vendor Management Team and vendor representative(s).

• Logs customer requests and rolerelated activities as established by SE Manager.

• Provides technical and nontechnical input to team members project leaders and management as appropriate.

• Develops tactical plan and perform associated duties necessary to support goals and objectives aligned to vendors marketing strategy to grow sales.

• Participates in trade shows seminars trainings and other marketing events.

• Attends scheduled assignedvendor(s) team meetings.

• Seeks and participates in crosstraining activities.

• Perform other duties and responsibilities deemed necessary by Systems Engineering Management or Team Lead.

What Were Looking For:

• Bilingual (English and Spanish).

• Minimum of (5) years of experience in technical support in at least two of the following technological areas: Cybersecurity Networking Windows and Linux operating systems Virtualization Public Cloud.

• Minimum of (3) year of vendor relations experience in a presales vendor support role

• Minimum experience of (3) year in formal product presentations and/or experience in technical sales training for small and medium audiences.

• Able to build strong and effective working relationships with others.

• Able to work constructively under stress and pressure when faced with heavy workloads and deadlines.

• Able to create and deliver formal presentations and product/solution demonstrations.

• Able to show a preference for interacting with people being friendly outgoing eloquent and socially comfortable.

• Able to express ideas clearly and transmit the necessary information.

• Able to use relevant computer system applications (which may include spreadsheets word processors etc.) at a basic level.

• Able to work independently with minimal supervision.

• Knowledge and/or experience in the related area of responsibility.

• Possesses strong leadership skills with a willingness to lead create new ideas and be assertive.

• Possesses strong organizational and time management skills pushing tasks through to completion.

• Able to use relevant computer system applications (which may include spreadsheets word processors databases etc.) at an intermediate level.

• Holds at least 1 industry recognized cybersecurity networking and/or cloud certification(s) preferred (CCNA CCNP Security Network etc.) with a strong commitment to the continuous development of technical skills as evidenced by additional certifications or demonstrated experience in a relevant technology or product line.

Other Education/Certifications:

• Previous trade show experience preferred

• VMWare VCPDCV MCSA: Windows Server 2012/2016 Azure Associate VCSA ITIL Foundation LPIC1 HashiCorp Certified: Terraform Associate AWS Certified Developer Associate.

• Knowledge/Experience in Palo Alto preferred.

Working Conditions:

• Professional environment (Remote).

• Some travel required.

• Consistent nonstandard work or overtime as business requires.

• Oncall availability required as necessary.

• Represents the company to the customer and the customer to the company in all salesoriented activities.

Whats in it for You

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.

• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development and many more ondemand courses.

• Elevate Your Personal WellBeing: Boost your financial physical and mental wellbeing through seminars events and our global Life Empowerment Assistance Program.

• Diversity Equity & Inclusion: Its not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education meaningful peertopeer conversations and equitable growth and development opportunities.

• Make the Most of our Global Organization: Network with other new coworkers within your first 30 days through our onboarding program.

• Connect with Your Community: Participate in internal peerled inclusive communities and activities including business resource groups local volunteering events and more environmental and social initiatives.

Dont meet every single requirement Apply anyway.

At TD SYNNEX were proud to be recognized as a great place to work and a leader in the promotion and practice of diversity equity and inclusion.

If youre excited about working for our company and believe youre a good fit for this role we encourage you to apply.

You may be exactly the person were looking for!

Key Skills

Whats In It For You

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development and many more ondemand courses.
• Elevate Your Personal WellBeing: Boost your financial physical and mental wellbeing through seminars events and our global Life Empowerment Assistance Program.
• Diversity Equity & Inclusion: Its not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education meaningful peertopeer conversations and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new coworkers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal peerled inclusive communities and activities including business resource groups local volunteering events and more environmental and social initiatives.

Dont meet every single requirement Apply anyway.

At TD SYNNEX were proud to be recognized as a great place to work and a leader in the promotion and practice of diversity equity and inclusion. If youre excited about working for our company and believe youre a good fit for this role we encourage you to apply. You may be exactly the person were looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds perspectives and skills. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity or expression sexual orientation protected veteran status disability genetics age or any other characteristic protected by law.

TD SYNNEX is an EVerify company