Product Specialist - Automation
Product Specialist - Automation
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Job Description
Sandvik Mining and Rock Solutions
Product Specialist Automation Milton QLD
Our Company and Culture
Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools parts service and technical solutions for the mining and construction industries. The Sandvik Group has approximately 44000 employees in more than 150 countries.
We conduct business in a sustainable and responsible manner. To achieve this we always act in line with our high ethical standards putting safety first and always showing consideration for the environment and the communities in which we operate. The safety and wellbeing of our employees and the environment are our core values. Finally we care about others and build relationships based on honesty respect and trust.
At Sandvik we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Aboriginal and Torres Strait Islander people.
The role
Reporting to the Technical Support Manager the Product Specialist will be responsible for providing quality technical support in Australia New Zealand and Papua New Guinea sales area both on mine sites and remotely for Automine and Newtrax products. You will also participate in the commissioning of automation projects.
As the product support specialist you will be required to follow defined commissioning timelines for projects and provide effective solutions to technical problems based on systemic failure analysis. This will involve capturing information from automation products and services along with reporting and feedback to customers of the findings and recommendations to repair.
This role is a fulltime requirement however Sandvik recognises the desire for flexible working options. Flexible employment arrangements working from home flexible start/finish times etc.
Areas of responsibility
- Commissioning of Automine and Newtrax product offerings at customer sites
- Engage with customers and other key internal stakeholders to deliver and support the Automation product
- Provide technical support to end users operators and service personnel in cases of complex technical issues
- Provide technical training for customers
- Resolve and report any technical problems associated with product area offerings at the customer level
- Provide technical and service support on all deliveries including retrofit kits of product area offerings
- Assist factories with fieldtesting and trials of new products and updated components to ensure proper and safe operation
- Provide onsite commissioning of Product Area offerings in the sales area and technical assistance to resolve issues
- Assist customers with parts interpretations and recommended stock holdings
Your profile
You will possess a relevant Degree or Trade qualification in either electrical or mechanical disciplines. Along with 5 years of technical experience and training in key aspects of technical trades. Proven understanding and experience with machine CAN bus systems is required. You also possess proven understanding and experience with IT systems and terminology MS Project MS Visio and MS Access in addition to system support and remote support experience.
Additionally it is preferred that candidates possess:
- Experience working with TCP/IP networks including WiFi
- An understanding of communication protocols (e.g. CANBus)
- Strong investigative and diagnostic skills
- Experience with underground mining remote control system
- Knowledge of customers industry
- Systemic failure analysis
- Experience in on site commissioning
- Ability to work underground as needed
Agencies need not apply.
You must have the right to live and work in Australia to apply for this job.
What we offer
- Fully maintained Tool of trade vehicle
- Join us for an exciting career with endless opportunities! Our company offers a variety of benefits that will make you eager to start your next adventure.
- Work from the comfort of your own home with our flexible work arrangements and take advantage of our Employee Benefits Program which includes options for salary sacrifice.
- Youll also receive a superannuation contribution of 13% on top of your earnings giving you added peace of mind for your future.
- As a part of our team youll be eligible for our Company Performance Bonus scheme recognizing your hard work and dedication to the companys success. Plus our Length of Service Recognition program highlights our commitment to our employees and rewards their loyalty.
- We understand the importance of worklife balance and provide paid parental leave to support our employees and their families. Our company also offers training and development opportunities to help you grow your skills and reach your career goals.
- Dont miss out on the opportunity to be a part of our dynamic and rewarding team. Apply now to start your exciting career with us!
- Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees you can view our policies and benefits on the Work180 website.
Talent Acquisition Specialist
Annaliese Fisher
For further information about this role
Required Experience:
Unclear Seniority
Employment Type
Full-Time
