Assistant Community Manager - Student housing
Assistant Community Manager - Student housing
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1 Vacancy
Job Description
Want to learn more about The Scion Group Check out our website.
Were hiring immediately!
We are interested in every qualified candidate who is eligible to work in the United States. However we are not able to sponsor visas.
Your Opportunity
Scion is paving a path in student living and were seeking a talented Assistant General Manager (AGM) to join us in executing our vision. This position is a community leader and assists the General Manager with maintaining successful operational and financial performance of an asset.
If you are passionate about customer service and have a detailed eye for account management we want you!
Youll work in a fastpaced agile collegiate environment. This role demands a customercentric mindset adaptability attention to detail and excellent prioritization skills. Must be prepared to act as General Manager in their absence.
Your Benefits
- FLSA Status Exempt
- Discretionary annual bonus
- Paid Time Off
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401k Matching
- Paid Maternity Leave
Your Responsibilities
Staff Development and Leadership
- Provide leadership and coaching for staff performance and foster a positive and productive team environment.
- Assist with attracting hiring retaining and training exceptional team members.
- Ensure all onsite staff are trained and compliant with Fair Housing safety and company policies.
- Manage the development of and adherence to the property onsite schedule including after hour oncall shifts.
Property Administration
- Prepare respond and advise on all community aspects including market physical condition policies procedures and onsite emergencies.
- Deliver legal and resident notices and files evictions in compliance with current policy and local ordinances.
- Assist with planning and leading the team in executing successful annual Turnover processes.
- Manage all resident accounts and utility billing coordinate accounts receivables and maintain regular auditing and documenting.
- Ensures movein room assignments transfer and moveout processes are executed efficiently and successfully.
Facilities & Capital
- Responsible for safe and sanitary community experience for employees residents and guests including property appearance operationally sound facilities preventative maintenance and great service.
- Responsible for property curb appeal and overall appearance of building exterior common areas amenities and apartments.
- Assist with conducting inspections and walk vacant apartments/bed spaces monthly.
- Regularly inspect grounds interior and resident amenities / general common areas to ensure that the facilities comply with all codes and company standards.
- Coordinate work order requests with appropriate staff or vendors.
Financial Performance
- Assist in the preparation of Month End reports reconcile and balance all accounts receivable.
- Enforce and comply with all Scion late fees NonSufficient Funds (NSF) fees and collection policies keeping delinquency below 2% by month end.
- Post and collect damage charges from quarterly inspections.
- Assess damage at moveout to calculate required charges and prepare final billing or processes refunds.
Customer Experience & Sales
- Manage all customer sales interactions both personally and through directing team members in alignment with company standards.
- Perform weekly market surveys.
- Manage the successful execution of customer experience initiatives engagement initiatives and additional marketing opportunities.
- Manage promotional material and property incentives meeting marketing and concession budget.
- Provide expert direction on sales and revenue goals and lead the team to achieve them. Utilize KPIs to report on trends insights and proactively address issues.
- Identify and recommend local marketing opportunities appropriate marketing messages and material to drive traffic to the property.
- Manage all escalated resident concerns and account matters in a timely manner.
The responsibilities listed above may not be all inclusive.
What We Require
- Exceptional written and verbal communicator
- Meticulous detail orientation
- Customercentric mindset
- 1 years experience working at living communities/property management
- Proficient in Property Management Systems (Entrata preferred)
Operational Details
- Job location is at the assigned property. May be required to travel periodically.
- Working hours consist of daytime business hours requiring additional nontraditional hours during peak times and emergencies.
Who is Scion
At The Scion Group were changing what student housing means. Its bigger than beds and buildings. Its about providing unique experiences and creating communities both on and off campus that feel less like a place and more like a home. As one of North Americas leading owners operators and advisors of student housing we are defining the future of student living.
Taking the student housing industry by storm starts by surrounding yourself with the right people. We want trail blazers and risk takers. Gogetters and game changers. We want dreamers and doers. From operations to accounting advisory to finance were building a team to help us take student living to the next level.
At Scion we dont just lead the way we Make Way. How do we do it We know were far from perfect and were relentless in finding ways to better ourselves. Youll come to find out that Make Way is a call to action to pave your own path and to lead not follow. Its what sets Scion apart and secures our spot as one of the fastest growing industryleading companies.
Required Experience:
IC
Employment Type
Student
