Helpdesk Specialist III
Helpdesk Specialist III
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Help Desk Technician
***This position requires an active Secret clearance.***
Cherokee Nation System Solutions is seeking an experienced IT Help Desk Specialist to provide technical support and administrative assistance. The ideal candidate will have 10 years of experience supporting Microsoft systems troubleshooting user issues and training personnel on internal systems. This role includes managing help desk operations responding to technical issues and ensuring smooth IT operations for 7580 personnel. Strong problemsolving skills and the ability to work independently are essential.
Compensation & Benefits:
Estimated Starting Salary Range for Help Desk Technician: 109011.77
Pay commensurate with experience.
Full time benefits include Medical Dental Vision 401K and other possible benefits as provided. Benefits are subject to change with or without notice.
Help Desk Technician Responsibilities Include:
- Provide IT administration and help desk support for the Office of the Chief of Protocol.
- Respond to and troubleshoot technical issues for end users via phone email and inperson.
- Manage help desk operations and serve as the main contact for customer concerns.
- Provide secondtier support for PC server and mainframe applications.
- Coordinate with network services and development teams to resolve issues.
- Set up and maintain systems for 7580 personnel including travelrelated tools.
- Track and report monthly travel costs assisting with budget planning.
- Train personnel on internal systems and provide ongoing technical assistance.
- Ensure timely resolution of technical problems through proper tracking and documentation.
- Performs other jobrelated duties as assigned
Help Desk Technician Experience Education Skills Abilities requested:
- College degree in IT or related field or 10 years of Microsoft Help Desk experience
- Active Secret security clearance required
- Minimum 2 years experience in a help desk support role
- 10 years of Microsoft Help Desk experience preferred
- 10 years preferred in help desk support role preferred
- Strong experience supporting and training users on government systems
- Proficient in problemsolving communication and technical documentation
- Familiarity with qualitative and quantitative reporting tools
- Ability to work independently prioritize tasks and manage multiple demands
- Strong interpersonal and crosscultural team skills
Other
- Must pass preemployment qualifications of Cherokee Federal
- Travel expectation NA
- Schedule MF 8155pm
- Onsite requirement100% onsite
Company Information:
Cherokee Nation System Solutions (CNSS) is a part of Cherokee Federal the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients Cherokee Federal LLCs are focused on building a brighter future solving complex challenges and serving the governments mission with compassion and heart. To learn more about CNSS visit .
#CherokeeFederal #LISB1
Cherokee Federal is a militaryfriendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.
Keywords:
- IT help desk support
- Microsoft systems
- Troubleshooting
- System administration
- Technical training
Similar Job Titles:
- IT Support Specialist
- Help Desk Manager
- Desktop Support Technician
- Network Administrator
- Technical Support Engineer
Legal Disclaimer:
All qualified applicants will receive consideration for employment without regard to protected veteran status disability or any other status protected under applicable federal state or local law.
Many of our job openings require access to government buildings or military installations. Candidates must pass preemployment qualifications of Cherokee Federal.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
