Job Description
Unleash your potential and join the team redefining the future of administration!
Who We Are
At SmartPA we dont just support businesses we transform them.
Our mission is bold and ambitious: to revolutionise administrative and PA support by combining cuttingedge technology innovative strategies and human expertise. Trusted by global leaders across industries like tech automotive and retail we deliver tailored solutions that enhance efficiency and add real value.
Were dynamic clientfocused and creative no two days are the same! As we continue our rapid growth this is your chance to join us on our journey to becoming the most optimised administrative organisation in the world.
If youre ready to challenge the status quo create meaningful impact and shape the future of business support we want to hear from you!
Key Responsibilities and Skills
As a Business Development Executive at SmartPA youll be a part of our Client Engagement team that is responsible for delivering exceptional experiences to our SME clients championing relationships that drive longterm value and client success. Youll channel your passion for sales and strong communication skills to deeply understand client pain points and effectively educate them on how our support can solve their challenges and unlock value. Youll also combine commercial strategy and operational excellence to ensure every engagement showcases the full impact of SmartPAs offering.
Heres how youll make a difference:
- Drive SME Sales Strategy: Execute targeted SME sales strategies that exceed revenue targets. Collaborate across teams to enhance lead generation nurture pipelines and convert prospects into longterm clients through consultative selling.
- Deliver Seamless Onboarding:Oversee a bestinclass onboarding experience for new SME clients. Ensure every engagement is set up for success by modelling best practices embedding our methodology and aligning onboarding to our SLAs.
- Champion Client Success:Act as a trusted advisor to our SME clients building strong longlasting relationships. Monitor the client lifecycle conduct strategic account management calls and continuously identifying opportunities to optimise service and deliver meaningful value.
- Leverage Insight to Drive Value: Use data analytics to track team performance client happiness and sales metrics. Share actionable insights that inform business decisions drive improvements and elevate the client experience.
- Identify Growth Opportunities: Uncover areas for upsell and crossselling through consultative conversations. Deepen client engagement by aligning SmartPAs full suite of services with each client evolving needs.
- Collaborate Across the Business: Partner with Service Delivery Marketing and Finance to ensure a joinedup approach to client care Share insights from client interactions to inform service enhancements and strategic planning.
Skills
About YouYoure a driven solutionoriented professional with a passion for creating value and making an impact.
Heres what were looking for:
- Apassion forexcellenceand an excitement forredefining the PA and admin sector with innovative bestinclass solutions.
- An entrepreneurial spirit!You thrive in a fastpaced environment where you can take initiative and manage your workload independently.
- Youreskilled at building relationships uncovering client needsand crafting bespoke solutionsthrough a consultative approach
- Exceptionalcommunicationskillswhere you can confidently connect with clients and internal teams alike.
- Positive energy! Youre enthusiastic collaborative and a genuine team player bringing a fun engaging approach to your work.
Experience
What Youll NeedEssential:
- 2 years minimum in a B2B sales role ideally within professional services.
- Demonstrated ability to manage the full client journey from sales onboarding and account management.
Desirable:
- Experience in the BPO market or a similar field would be a bonus.
Work Remotely
Yes 1 day per week at home.
Salary
Schedule
Monday Friday 9am 5.30pm (flexitime available core hours 10am 4.30pm)
Job Type
Fulltime
Permanent
Whats in it for you
At SmartPA we believe in rewarding talent and supporting your growth:
- Competitive Salary including commission: Reflecting your skills and contributions.
- Yearly Bonuses: Performancebased rewards for you and your team.
- Flexibility: Work from home 1 day per week.
- Flexitime Initiative:Work whenyouremost productive with core hours from 10:0016:30.
- 33 Days Holiday: Time off to recharge and be your best.
- Growth Opportunities: Learn grow and advance your career in a rapidly expanding company.
- Employee Assistance Programme: Offering wellness tools and unlimited counselling sessions.
About us
At SmartPA we provide industry leading administrative and businesses support services to organisations across the globe. Through our knowledge and experience we aim to teach the true value of EA and secretarial services as a fundamental support function in every business providing access to the worlds largest talent pool whilst raising standards and inspiring growth across our marketplace.
We offer a variety of opportunities to work with and within SmartPA from free training to becoming a fully fledged Partner. The Partnership provides a unique opportunity for Partners to run their own home based business delivering SmartPAs worldclass back office services.
Whether you want flexible working hours increased income better worklife balance or minimised childcare costs SmartPA enables you to achieve your goals