Business Development Coordinator

Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.

We believe that every life deserves world class healthcare.

Job Summary

Salary: Depending on Experience

Hours: Monday to Friday 9am to 5pm

Location:40 Grosvenor Place London SW1X 7AW (hybrid working)

Contract: Full-time Permanent

What are we looking for

The Business Development Coordinator within the Strategy Office at Cleveland Clinic London plays a pivotal role in nurturing both existing and prospective client and partner relationships.

Acting as a key liaison between the hospital and external stakeholders the coordinator is responsible for facilitating seamless client onboarding experiences supporting account management and consistently upholding the Cleveland Clinic London brand. The Business Development Coordinator is central to ensuring that each interaction with corporate clients reflects the hospitals values and commitment to exceptional service.

What makes us different

Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment where caregivers are encouraged to grow their expertise across multiple specialties and in collaboration with expert clinicians. Our Mission Caring for life researching for health and educating those who serve assures our unwavering commitment to professional development.

What will your duties include

Client Activities

• Facilitate a seamless and positive onboarding experience for all new corporate clients by guiding them through necessary processes and requirements.

• Oversee existing corporate client relationships ensuring ongoing satisfaction and prompt responses to their needs.

• Develop and deliver quarterly reports analysing health trends and utilisation data for each corporate client.

• Create tailored presentations and information packs for clients to meet their specific needs and interests.

• Design and implement initiativessuch as webinars or newslettersto maintain high engagement among existing clients.

• Organise and coordinate informative webinars for corporate clients ensuring content is relevant and valuable.

CCL Internal Stakeholder Management

• Work closely with the Finance team to ensure timely and accurate invoicing for corporate clients.

• Partner with clinical staff to develop and deliver bespoke webinars presentations and events for clients.

• Assist wider teams by providing data insights and analytics to inform business development decisions.

• Compile regular business development reports for internal dissemination supporting strategic planning.

Growth

• Monitor client needs and proactively suggest additional services or products to enhance client partnerships.

• Participate in campaigns and strategies aimed at increasing patient referrals from corporate clients.

• Develop and execute plans to maintain and deepen relationships with high-value clients.

• Contribute to identifying and engaging prospective corporate clients expanding the organisations market reach.

• Regularly research and report on external health sector trends to inform business development and growth strategies.

Brand and Awareness

• Ensure all communications and client-facing materials reflect Cleveland Clinic Londons brand values and messaging.

• Act as an ambassador in client interactions and at events raising awareness of the organisations offerings.

• Collaborate with the marketing team to produce brochures case studies and collateral that support brand awareness.

• Assist in planning and delivery of client events and presentations that enhance the organisations profile.

• Collect and analyse feedback on how clients and partners perceive the Cleveland Clinic London brand recommending improvements where necessary.

What we need from you

• Experience managing multiple concurrent projects while balancing competing priorities to ensure timely delivery of key outputs (Essential)

• Adapting communication style to effectively engage with a range of internal and external stakeholders including clients partners and healthcare professionals (Essential)

• Collaborating cross-functionally with various teams such as Marketing Communications and Clinical Services to achieve organisational objectives (Essential)

• Maintaining up-to-date knowledge of industry trends tools and best practices to ensure a forward-thinking approach to work (Essential)

• Proven track record in the management of healthcare services (Desirable)

• Experience within corporate healthcare services or the broader healthcare sector (Desirable)

• Previous experience developing key accounts and relationships with corporate stakeholders (Desirable)

• Experience supporting trade fairs networking events or similar business development activities (Desirable)

What we can offer you

As a private hospital with no shareholders we reinvest all profits back into our organisation. This allows us to provide meaningful tailored support and development opportunities for our caregivers - alongside a range of benefits including:

• 25 days annual leave plus Bank Holidays

• Double-matched salary exchange pension contribute 5% and well contribute 10%

• Private Medical & Dental Insurance

• Life Assurance

• Season Ticket Loan & Cycle to Work schemes

• Workplace Nursery Scheme

• Wellbeing Hub with mental health coaching and EAP support

• Earned Wage Access - get early access to part of your pay when needed

• Access to discounts on food retail and more

Who we are

Cleveland Clinic is one of the leading providers of specialised medical care in the world providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80000 caregivers worldwide and continue to drive innovation in healthcare.

With over 100 years of history our Patients First philosophy is at the heart of everything that we do.

Disclosure and Barring Service (DBS) Check

This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

Lets deliver World Class care together!

As an equal opportunities employer we aspire to work together to promote a more inclusive work environment which represents our commitment to celebrate diversity.

CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure so far as practicable that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.