System Administrator, End User Computing
System Administrator, End User Computing
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Job Description
Position Type:
PermanentIf youre looking for a fulfilling career that can make a real difference in your life and the lives of others youve come to the right place.
As a national health solutions partner we put people first in everything we do and that begins with our team of 8000 professionals who bring a crosssection of diverse life experiences and career expertise to Medavie. By collaborating and innovating together our employees are creating industryleading solutions in insurance primary care and emergency medical services that impact millions of lives in Canada each year.
Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest and its reflected in our awardwinning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth flexible work options meaningful experiences and supportive leadership. Medavie is where employees can be their best selves feel they belong and achieve their full potential. Be part of it by applying for a position with us today.
Position Summary
Working in a fastpaced and dynamic environment the End User Computing team is responsible for providing secure stable and performant deskside services to the Medavie organization. The successful candidate for the position of Systems Administrator will be accountable for the management and improvement of End user computing products and services such as Windows and MacOS devices cellphones tablets printers and associated infrastructure.
This role requires a hybrid work schedule. The inoffice work and can be in any of the following offices: Moncton NB Dartmouth NS Montreal QC Etobicoke ON.
Deliver secure performant and wellmanaged deskside products and services for Medavies internal employees
Demonstrate excellence in troubleshooting skills investigating and resolving complex technical incidents involving interconnected IT components
Act as an ambassador for the End User Computing department maintaining strong relationships with key stakeholders while demonstrating a strong customer focus
Demonstrate strong teamwork skills working together as part of a larger team of senior IT professionals toward a set of common goals
Identify and mitigate risks to the security and stability of deskside technology solutions aligning with industry best practices
Demonstrate a strong desire to learn continually researching and embracing new technologies and staying current with industry trends
Demonstrate a focus on consistently highquality results taking responsibility for the quality of work outcomes and minimizing any impact to customers or systems
Embrace and contribute to the continual improvement of departmental processes methodologies and standards.
Key Responsibilities
As the successful candidate for the position of Systems Administrator you will be accountable for the following:
Using Microsoft System Center Configuration Manager and Intune to manage devices which includes software deployment operating system deployment and delivery of security updates for both Windows and MacOS/iOS.
Administering and maintaining infrastructure and solutions that underpin deskside products and services including but not limited Microsoft System Center Configuration Manager Microsoft Intune PatchMyPC Markvision and other products.
Respond to service requests within the required service levels; interact positively with customers vendors and other internal IT teams; answering questions responding to special requests and providing indepth technical support on complex technical problems and incidents.
Design and implement new deskside solutions; testing troubleshooting and providing postimplementation support. Act as a subject matter expert for deskside systems assisting with projects that cross Information Technology teams.
Maintain the patch level of deskside devices by promptly applying stable firmware and patches to address security risks; maintain supportability of deskside products by upgrading client operating systems and applications following established procedures.
Monitor the performance capacity usage health and security of deskside systems and services; Identify/implement changes to improve performance of deskside products and ensure that they continue to meet business needs
Understand the concepts of system design within the scope of deskside services and demonstrate a proven ability to design document and implement new technical solutions that solve business problems.
Act as a security administrator for deskside services defining and implementing security policies for deskside systems in alignment with corporate security guidelines.
Draft and maintain procedural documentation for the ongoing support of deskside products and services demonstrate alignment with knowledge management best practices.
Required Qualifications:
Education: Postsecondary diploma or degree with a focus in Computer Science or related field or equivalent work experience.
Work Experience: A minimum of five to seven (57) years of experience supporting enterprise technical solutions is .
Technical Skills:
Must have experience working with the following operating systems: Microsoft Windows Servers Microsoft Windows Client and Apple MacOS. Demonstrate working knowledge of the following protocols and concepts: IPv4 DHCP DNS FTP Active Directory File Systems permissions virtualization and Storage Area Networks (SAN). Omnissa Horizon AWS Workspaces Azure Entra ID Intune Conditional Access Policies Exchange Online Proofpoint SAML and SSO concepts and scripting with PowerShell.
Other Qualifications:
Previous experience or familiarity with server management storage and networking concepts. Be familiar with the concepts and practices of high availability capacity and disaster recovery. Experience or knowledge with scripting and automation will be considered a strong asset.
Language Skills:
English (Spoken and Written) . French (Spoken and Written) considered an asset
Security Clearance: Security Clearance Requirement: In conjunction with our contract with the Federal Government you will be required to have Reliability Status Clearance (Enhanced Level B) prior to your start date. This includes Fingerprinting Criminal Record Check Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.
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We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment retention advancement and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.
If you experience any technical issues throughout the application process please email: .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
