IT Systems Analyst, School of Dentistry

Position PrimaryPurpose:

VirginiaCommonwealth University School of Dentistry Office of Information Technologyis seeking applicants for a fulltime IT Systems Analyst. The IT Systems Analyst will be responsiblefor providing daytoday support to endusers of systems and peripherals at theVCU School of Dentistry and VCU Dental Cares diverse customer base. Theideal candidate should possess strong customer service skills; be able toproblemsolve in fastpaced environments; collaborate effectively with avariety of stakeholders including but not limited to teammates outsidevendors faculty staff and leadership to achieve shared goals; identify andimplement emerging technologies to enhance established processes within ITand/or clinical environments; have a desire to learn and grow in the healthcareinformation technology field; and be comfortable working in a live clinicalenvironment.

Responsibilities:

Thisposition will provide:

• General computer hardware and software support and troubleshooting for Windows and Apple devices
• Assistance with system enterprise management and administration using Microsoft Endpoint Configuration
• Manager (MECM) Microsoft Intune Microsoft EntraID Microsoft Active Directory Quest KACE and Jamf Pro
• Support for clinical hardware and software occasionally working with vendors to resolve complex software and hardwarerelated integration issues within multiple application ecosystems
• Document standard operating procedures in Google Drive and Confluence

Oncetrained the position will provide primary support for clinical dental imagingand work closely with our Support Services and Infrastructure teams to supportclinical endpoints and peripherals.

Workinghours for this position are from 8:00 AM to 5:00 PM Monday through Fridaywith occasional work required outside of normal business hours for endpointupgrades system updates and maintenance.

Required Qualifications:

• Bachelors degree in Information Systems Computer Science or a related field or equivalent practical experience
• Advanced knowledge and skills in supporting and troubleshooting Windows and Mac endpoints and peripherals
• Experience with endpoint management and encryption for Windows and Apple
• Knowledge of OSD (operating system deployment) best practices for Windows 10 and 11 and support
• Knowledge of Active Directory BitLocker and FileVault
• Experience creating documentation for standard operating procedures in Google Drive and Confluence
• Basic project management experience
• Experience working in customer service
• Experience with business process modeling
• Familiarity with enterprise asset management best practices
• Demonstrated experience working in and fostering an environment of respect professionalism and civility with a population of faculty staff and students from various backgrounds and experiences or a commitment to do so as a faculty member atVCU

Preferred Qualifications:

• Experience using a work order ticketing system
• Working knowledge of endpoint security
• Experience working with Jamf Pro
• Knowledge of VDI infrastructure including Citrix
• Experience with Electronic Health Records (EHR) and Picture Archiving and Communication Systems (PACS)
• Knowledge of dental equipment including intraoral sensors CBCT PANOs and intraoral cameras

Janet Sweeney

Required Experience:

IC