Program Manager, Seller Support Experience, Selling Partner Support
Program Manager, Seller Support Experience, Selling Partner Support
Posted on :
10-05-2025
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1 Vacancy
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Job Description
Are you interested in innovating and influencing to improve the WW seller experience Do you strive to create customercentric solutions that drive measurable results Do you like to design and implement scalable endtoend mechanisms to drive progress and increase transparency If so the Selling Partner Support Experience team is looking for a Program Manager to build and manage the strategy to consistently measure and improve the experience and quality of seller contacts across all Amazon teams interfacing with sellers.
Thirdparty sellers represent significant value to Amazons online retail customers and Selling Partner Support (SPSupport) drives success for these sellers through a combination of people processes and services. We drive crossfunctional initiatives to improve the consistency and quality of the seller contact experience.
Key job responsibilities
Interact with stakeholders at multiple levels and dynamically lead business and product teams to define and deliver solutions to establish standard processes.
Identify and analyze data to isolate issues develop solutions and prioritize opportunities for seller experience improvements.
Determine and implement effective Operations solutions quickly so as to not impede production.
Plan and manage multiple parallel projects.
Maximize resource utilization for the greater good of the organization.
Create maintain and disseminate project information to stakeholders and senior management.
Remain flexible to changing priorities and open to new ideas.
3 years of program or project management experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and nontech teams
3 years of driving end to end delivery and communicating results to senior leadership experience
3 years of driving process improvements experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Experience building processes project management and schedules
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Thirdparty sellers represent significant value to Amazons online retail customers and Selling Partner Support (SPSupport) drives success for these sellers through a combination of people processes and services. We drive crossfunctional initiatives to improve the consistency and quality of the seller contact experience.
Key job responsibilities
Interact with stakeholders at multiple levels and dynamically lead business and product teams to define and deliver solutions to establish standard processes.
Identify and analyze data to isolate issues develop solutions and prioritize opportunities for seller experience improvements.
Determine and implement effective Operations solutions quickly so as to not impede production.
Plan and manage multiple parallel projects.
Maximize resource utilization for the greater good of the organization.
Create maintain and disseminate project information to stakeholders and senior management.
Remain flexible to changing priorities and open to new ideas.
3 years of program or project management experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and nontech teams
3 years of driving end to end delivery and communicating results to senior leadership experience
3 years of driving process improvements experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Experience building processes project management and schedules
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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