Account Manager Facilities Maintenance
Account Manager Facilities Maintenance
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Salary Not Disclosed
1 Vacancy
Job Description
DAVACO is a leading turnkey solution provider with more than 30 years of experience supporting the worlds leading brands with the development transformation and maintenance of their physical sites throughout North America. In collaboration with a diversified base of clients DAVACO delivers scale speed and highquality solutions that solve tomorrows challenges today.
Essential Functions
As the Account Manager your daytoday responsibilities are first and foremost to the team you manage. You will be available to provide technical guidance customer service oversight & general leadership support. You will be the subject matter expert for your team relative to your customers process & expectations. You will be responsible for managing key customer relationships which includes but is not limited to resolving escalations driving proactive reporting to ensure your team is aligned for success & managing all core requirements to satisfy your customer.
You will have a dotted line to the Ops. Support teams to ensure proper field coverage and financial oversight of your programs is captured to ensure your teams have what they need to be successful. Team size may vary but can be between 46 team members depending on program(s) size with potential for Assistant Account Managers to report under you. Additional responsibilities for the Account Manager include covering all responsibilities for the roles within their team as needed to ensure the customer is taken care of vetting proposed scopes of work to include pricing providing financial reporting projecting trends & leading client meetings.
Requirements
- Highschool Degree or equivalent.
- Bachelors Degree in Project Management a plus
- 4 years in multisite Facilities Maintenance as vendor vendor aggregator or client.
- 1 years in experience leading teams. Teams 4 in size a plus.
- Intermediate to Advanced Excel Skills
- Ability to deal with ambiguity
Qualifications
- Ability to lead coach & develop team members for growth.
- Ability to manage 10 dynamic clients and multiple teams managing those clients. Managing roughly 1500 requests a month.
- Ability to communicate effectively across dynamic teams in the field and in office.
- Ability to handle conflict resolution with customers vendors & internal teams.
- Ability to handle frequent stressful situations and tense deadlines.
- Ability to manage multiple competing priorities to ensure the best interests of Davaco the Client and your team are met.
- Maintain Key Performance Indicators for your customers & teams
- Proactively resolve service delivery issues by getting ahead of the clients issue & ensuring you have the right support internal and external to manage through customer needs.
- Ability to replicate a high level of customer service through your teams and build client relationships.
- Selfstarter: driven to identify & solve problems before the customer knows they exist.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
DAVACO LP is an Equal Opportunity Employer and Supports a Diverse Inclusive Work Environment
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
DrugFree Workplace
We maintain a drugfree workplace and perform preemployment random reasonable suspicion and postaccident substance abuse testing. We also perform preemployment background checks.
Applicants with Disabilities
If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs you may request a reasonable accommodation by contacting us at and/or (214)7064018.
Required Experience:
Manager
Employment Type
Full-Time
