Part Time AM Room Service Server
Part Time AM Room Service Server
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Job Description
Location
Charlotte Hotel
The Omni Charlotte Hotel envelopes you in comfort with a touch of genuine North Carolina hospitality. Centrally located in the heart of Charlottes financial district the AAA fourdiamond hotel is the perfect destination for convenience to area businesses or to explore countless attractions. Linked to 12 city blocks via sky bridge the Omni Charlotte Hotel is moments away from the Blumenthal Performing Arts Center Discovery Place the Charlotte Convention Center and the EpiCentre entertainment district.
Omni Charlottes associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Charlotte Hotel may be your perfect match.
Job Description
Responsible for providing and maintaining high quality service standards and providing unique memorable experiences for our guests through InRoom Dining Service including telephone order taking food deliveries and set up.
Responsibilities
- Ensure that Four Diamond standards and a consistent level of guest satisfaction are met.
- Provide unique authentic and memorable experiences for all dining guests.
- Knowledge of the menu offered and ability to explain the items on the menu.
- Answer phone within 3 rings follow phone etiquette and input orders into Micros.
- Complete paperwork ensure tickets are correct and closed out properly and drop cash after each scheduled shift.
- Deliver food based on steps of service.
- Be pleasant smile and greet all guests using surnames when obtained.
- Be thoroughly familiar with responsibilities of IRD server.
- Be thoroughly familiar with F&B menus and available promotions and options.
- Station setup and breakdown walk guest floors for trays in hallways and sidework.
- Perform any other duties as assigned by Outlets Management.
- Have knowledge of fine dining service.
- Assist where needed within F&B.
- Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.
Qualifications
- Must have strong customer service and communication skills both written and verbal
- Enthusiastic and friendly with a positive attitude
- Prior food and beverage experience in fine dining or hotel
- Room Service experience is preferred
- Must be able to work a flexible AM/PM schedule including weekends and holidays
- Minimum high school diploma
ENVIRONMENT and POSITION ANALYSIS
- Move bend lift carry objects weighing up to 25 pounds and push pull and place objects weighing up to 40 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Exposure to cleaning chemicals and food/beverage items.
TOOLS/EQUIPMENT
- Micros computer system & printer telephone IRD carts/hot boxes toaster serving trays and dining items (plates utensils etc).
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to.
Employment Type
Unclear
