Customer Service Representative
Customer Service Representative
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Job Description
Sandvik Mining & Rock Technology in Elko NV
Customer Sales and Support Representative
Sandvik Mining and Rock Technology is a business area within the Sandvik Group and a leading global supplier of equipment tools service and technical solutions for the mining industry. The product offering covers rock drilling rock cutting rock crushing loading and hauling and materials handling.
Key performance areas
As the Customer Sales and Support Representative you will be the first point of contact for customers and owner of the order process responsible for answering and responding to customer issues with a sense of personal accountability and professionalism. This role is also a key member of a sales team with the aim of building longterm customer satisfaction.
The Customer Sales & Support Representative will:
- Answer all designated incoming calls from external sources and process sales orders taken by phone
- Assess customer inquiries and route to appropriate person or department
- Take ownership of customer issues and ensure commitments are met as promised
- Expedite urgent orders to ensure customer receives when needed
- Advise supervisor of customer concerns and solicit support where needed
- Proactively inform customer of any changes to order status backlog issues or other relevant matters.
- Utilize tools and resources provided (sourcing allocation stock rob jobs) to satisfy customer requirements.
- Assist Expeditor to ensure accuracy of customer backorder status
- Stay current on industry developments competitive offerings and issues affecting sales and customers.
- Develop working knowledge of products and their functions for their respective customer group Is experienced with the Microsoft Office suite specifically Excel and the Windows environment
- Possesses a high degree of personal accountability and followup skills
- Learn Customer Service software applications
The ideal Customer Sales & Support Representative will possess 25 years of relevant customer service experience along with a twoyear degree or equivalent experience is are an organized and enthusiastic selfstarter who enjoys working in a team and cultivates productive relationships with distributors/integrators and endusers of our products. You possess excellent businesswide communication skills along with a strong sense of tact and diplomacy. You are cooperative and relationshiporiented with a proven sense of professionalism and the ability to use discretion and sound business judgment when needed. Your customer service skills are topnotch as are your planning and organizational skills.
Benefits
Sandvik offers a comprehensive total compensation package including a competitive benefits package of health dental and disability insurance and a 401(k) retirement savings plan. In addition we provide opportunities for professional competence development and training as well as opportunities for career advancement
How to apply
For immediate consideration please apply online at for the Customer Service Representative position Job Req. ID# R0079295.
Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law. Any applicant who because of a disability needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
