Health Customer Journey Oversight Coordinator
Health Customer Journey Oversight Coordinator
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Job Description
Health Customer Journey Oversight Coordinator 12month secondment
Salary circa 45000 (national) circa 60000 (London) (based on skills experience and qualifications)
This is a great job for someone with a strong understanding of the UK Health customer and a background in transformation customer journey analysis or change delivery. You might be ready to step up into a more strategic role or already be an experienced professional who thrives on improving customer outcomes. If youre confident working across complex journeys collaborating across business functions and turning insight into action this could be the role for you.
A bit about the job:
This role sits at the heart of our Health business and is key to driving better outcomes for our customers. Youll be responsible for understanding the performance of our endtoend Health customer journeys and using that insight to recommend and prioritise meaningful change. Working closely with the Planning & Execution Manager and wider teams across Health Change and Technology youll help define a longterm vision for customer journeys supervise the impact of change and ensure regulatory alignment. Your work will help ensure that every change we make delivers value to customers employees and the business.
Skills and experience were looking for:
- Deep understanding of customer journey methodology and how to apply it to deliver change
- Experience working in a change or transformation role ideally within Health or a related regulated sector
- Ability to analyse complex processes and turn data and performance insight into clear actionable recommendations
- Strong communication and presentation skills with experience engaging and influencing senior stakeholders
- Proven track record to navigate ambiguity and work across diverse business areas with resilience and teamwork
What youll get for this role:
Our purpose with you today for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
- Starting salary circa 45000 (national) circa 60000 (London) (depending on skills experience and qualifications)
- Bonus opportunity 10% (D grade) of annual salary. Actual amount depends on your performance and Avivas.
- Generous pension scheme Aviva will contribute up to 14% depending on what you put in.
- 29 days holiday plus bank holidays and you can choose to buy or sell up to 5 days
- Make your money go further Up to 40% discount on Aviva products and other retailer discounts
- Up to 1200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carers leave
- Flexible benefits to suit you including sustainability options such as cycle to work
- Make a difference be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
Aviva is for everyone:
Were inclusive and welcome everyone we want applications from people with diverse backgrounds and experiences.
Excited but not sure you tick every box Research tells us that women particularly feel this way. So regardless of gender why not apply. And if youre in a job share just apply as a pair.
We flex locations hours and working patterns to suit our customers business and you. Most of our people are smart working spending around 50% of their time in our offices every week combining the benefits of flexibility with time together with colleagues.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once youve applied please send us an email stating that you have a disclosed disability and well interview you.
Wed love it if you could submit your application online. If you require an alternative method of applying please send an email to
Required Experience:
IC
Employment Type
Full Time
