Support Engineer IV, Payments Acceptance and Experience Tech
Support Engineer IV, Payments Acceptance and Experience Tech
Posted on :
10-05-2025
Employer Active
1 Vacancy
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Job Description
This job is for Rekindle Program.
Note : For more details on rekindle program please visit enable Amazon Payments build a world class Payments CX and reduce cost of payments. We work side by side with the product family and platform developers to maintain and improve services and performance. We live the company values with a strong customer focus and possess a healthy sense of urgency. We are a heavily datadriven team utilizing a variety of data collection enrichment analytics and visualizations to learn about our complex systems.
We believe in Work Hard. Have Fun. Make History value by having a strong focus on sharing learning experiences from the front line with the development teams. So the options for people in the team are vast. If you like mastering a domain and going deep we need you. If you can juggle three tasks and coordinate with multiple people in the heat of an incident we need you. If you love the benefits of process and methodical improvement you will love it here.
The team has customer focused individuals leaders that champion and support industryleading payment gateway and are great mentors. We challenge one another every day and hold ourselves accountable for our work product as well as our customers overall success. We love to engage with other orgs and bring in efficiencies for our future launches whether its in our services or other org services.
We wake up every morning asking ourselves how we can improve the customers experience the quality of our product the quality of our support system or our individual weaknesses. We are not scared of challenges nor do we back down or get deterred by difficult problems. When problems seem the hardest we are at our best we work harder to find the root cause and a solution.
Key job responsibilities
Primary responsibilities include troubleshooting diagnosing and fixing production software issues developing tools automation and monitoring solutions performing software maintenance and configuration implementing the fix for internally developed code (JAVA and Ruby with Rails) updating tracking and resolving technical challenges and improving operational excellence and readiness of the systems.
Some of the key job functions
Provide support of incoming tickets including extensive troubleshooting tasks with responsibilities covering multiple products features and services
Work on operations and maintenance driven coding projects primarily in Ruby Rails Java Python or shell scriptsAWS web technologies projects.
Software deployment support in staging and production environments
Develop tools to aid operations and maintenance
System and Support status reporting
Ownership of one or more Payment products or components
Payment notification and workflow coordination and followup to maintain service level agreements
Work with support team for handingoff or taking over active support issues and creating a team specific knowledge base and skill set
4 years of software development or 4 years of technical support experience
Experience scripting in modern program languages
Experience troubleshooting and debugging technical systems
Experience in agile/scrum or related collaborative workflow
Experience troubleshooting and documenting findings
Knowledge of distributed applications/enterprise applications
Knowledge of UNIX/Linux operating system
Experience analyzing and troubleshooting RESTful web API calls
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Note : For more details on rekindle program please visit enable Amazon Payments build a world class Payments CX and reduce cost of payments. We work side by side with the product family and platform developers to maintain and improve services and performance. We live the company values with a strong customer focus and possess a healthy sense of urgency. We are a heavily datadriven team utilizing a variety of data collection enrichment analytics and visualizations to learn about our complex systems.
We believe in Work Hard. Have Fun. Make History value by having a strong focus on sharing learning experiences from the front line with the development teams. So the options for people in the team are vast. If you like mastering a domain and going deep we need you. If you can juggle three tasks and coordinate with multiple people in the heat of an incident we need you. If you love the benefits of process and methodical improvement you will love it here.
The team has customer focused individuals leaders that champion and support industryleading payment gateway and are great mentors. We challenge one another every day and hold ourselves accountable for our work product as well as our customers overall success. We love to engage with other orgs and bring in efficiencies for our future launches whether its in our services or other org services.
We wake up every morning asking ourselves how we can improve the customers experience the quality of our product the quality of our support system or our individual weaknesses. We are not scared of challenges nor do we back down or get deterred by difficult problems. When problems seem the hardest we are at our best we work harder to find the root cause and a solution.
Key job responsibilities
Primary responsibilities include troubleshooting diagnosing and fixing production software issues developing tools automation and monitoring solutions performing software maintenance and configuration implementing the fix for internally developed code (JAVA and Ruby with Rails) updating tracking and resolving technical challenges and improving operational excellence and readiness of the systems.
Some of the key job functions
Provide support of incoming tickets including extensive troubleshooting tasks with responsibilities covering multiple products features and services
Work on operations and maintenance driven coding projects primarily in Ruby Rails Java Python or shell scriptsAWS web technologies projects.
Software deployment support in staging and production environments
Develop tools to aid operations and maintenance
System and Support status reporting
Ownership of one or more Payment products or components
Payment notification and workflow coordination and followup to maintain service level agreements
Work with support team for handingoff or taking over active support issues and creating a team specific knowledge base and skill set
4 years of software development or 4 years of technical support experience
Experience scripting in modern program languages
Experience troubleshooting and debugging technical systems
Experience in agile/scrum or related collaborative workflow
Experience troubleshooting and documenting findings
Knowledge of distributed applications/enterprise applications
Knowledge of UNIX/Linux operating system
Experience analyzing and troubleshooting RESTful web API calls
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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