Cluster Learning & Development Officer - Central London Cluster Marriott Hotels

POSITION SUMMARY

Marriott Internationals Managed hotels in the Central London Cluster seek a dynamic creative and customerfocused Learning & Development Officer for our amazing five properties:

London Marriott Hotel County Hall
London Marriott Hotel Kensington
London Marriott Hotel Maida Vale
London Marriott Hotel Marble Arch
London Marriott Hotel Regents Park

As a Learning & Development Officer you will assist the Cluster TA and L&D Manager and the Cluster Human Resources Team in driving all training and development activities within the cluster of five properties. You will maintain positive internal and external relationships with both associates and managers. Youll lead by example as an enthusiastic learner and be a goto person for all things L&D. Additionally you will provide a consistently high standard of administration support to the key stakeholders and supports in the achievement of the business goals and strategies of the company.

CANDIDATE PROFILE

Experience
Previous learning and development experience essential
Previous administrative experience required
Human Resources experience desired

Skills and Knowledge
Influential communication skills (verbal listening writing)
Strong design delivery and presentation skills particularly in guest service and customer service
Confident Learning Management System user
Effective coaching skills and understanding of the talent life cycle
Previous user of Microsoft Office systems such as Outlook Word Excel PowerPoint
Excellent typing speed and accuracy of spelling and grammar layout and content formation essential
Highly organized timeconscious and efficient approach to daily weekly and monthly schedules
Ability to manage varying needs and prioritizing to ensure best business results

Education or Certification
High School completion or equivalent required
Chartered Institute of Personnel and Development student (or similar) certification preferred or a willingness to study

MAIN JOB RESPONSIBILITIES

As a Learning & Development Officer your role is key in ensuring all associates are equipped with knowledge and skills to carry out their work activities effectively. You will be taking a strategic approach on training assessing the needs within the organisation and deliver the trainings required as such. The Learning & Development Officer will provide a comprehensive confidential overall HR support for the team and associates.

Administering Employee Training Programs
Leads the creation and delivery of training programmes that are satisfactory to all relevant parties in the organisation such as associates supervisors and their line managers.
Promotes and informs employees and managers about all available training programs such as Core Trainings Statutory Mandatory Compliance Take Care Health & Safety etc.
Ensures that all statutory and health & safety training requirements are met as per company brand standards

Evaluating Training Programs Effectiveness
Monitors enrolment and attendance to training classes
Meets regularly with participants and departmental leaders to assess progress
Oversees the reporting of training completion and proactively communicates accordingly across multiple hotels and departments
Partners with operational leaders to assess departmental training needs including supporting in the development of associates during their probationary period such as 3060 and 90 days reviews
Proactively communicates across our properties on completion updates and new training opportunities

Developing Training Program Plans
Ensures all training and development activities (department specific and general property training) are strategically linked to the organizations mission and vision
Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance
Ownership of our Departmental Trainers initiative. This group of associates will be supporting the Talent Development Officer in enhancing their teams training and new starter onboarding experience
Makes any necessary adjustments to training methodology and/or retrains as appropriate
Aligns current training and development programs to effectively impact key business indicators
Establishes guidelines so employees understand expectations and parameters
Develops specific training to improve service performance
Drives brand values and philosophy in all training and development activities
Incorporates development as a component of departmental meetings with a focus on continuous improvement
Ensures that managers are complaint with 306090day reviews and that annual reviews are up to date