Senior Operations Manager
Senior Operations Manager
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Job Description
About ThredUp
ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand ThredUp has become one of the worlds largest online resale platforms for apparel shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value premium and luxury brands all in one place at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure proprietary software and systems and data science expertise. With ThredUps ResaleasaService some of the worlds leading brands and retailers are leveraging our platform to deliver customizable scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55000 brands across 100 categories. By extending the life cycle of clothing ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.
Recognized on TIME Most Influential Companies of 2023 Digidays WorkLife 50 2023 TIMEs Best Inventions of 2022 and Lattices People Success Awards 2022.
About the Role
At ThredUp Operations is where innovation meets action. We move fast think big and stay grounded in trust and fairness. Leadership here isnt just about hitting KPIsits about unlocking potential in others driving change and creating spaces where teams thrive. As the Senior Manager of Operations at DC07our newest and most automated facility in Lancaster TXyou will be the culture carrier for the building. Youll lead with authenticity clarity and optimism helping us build the most energized highperforming team in our network.
Were looking for someone who inspires connects and builds trust. Youll deliver operational excellence but your superpower is rallying people and making them better together. If youre energized by building leaders navigating change and creating a place where people love to workthis is your role.
Key Responsibilities:
Build & Develop Teams
Hire grow and retain highperforming exempt and nonexempt talent. Scale DC07 from 250 to 800 team members.
Set the tone on the floor every dayyoure visible accessible and deeply engaged. Be a culture carrier across the broader ThredUp network.
Build a deep bench by mentoring leaders and accelerating growth.
Lead Culture & People
Create a safe empowering workplace where feedback is frequent and growth is both expected and celebrated. Encourage courageousness by being courageous.
Lead with fairness and consistency. Model transparency integrity and resilience.
Make DC07 a high performing team and a destination for great talent.
Delighting Our Customers
Ensure the DC consistently delivers accurate timely highquality experiences for both buyers and sellers.
Embed our customers voice into daily operations to drive improvements.
Connect teams to the impact of their work making the customer central to every shift every process.
Operational Leadership
Drive productivity accuracy safety and customer satisfaction with a bias for innovation.
Partner with Engineering Teams to keep systems up and running. Youre on the floor observations make you the gotoperson when troubleshooting anything.
Be a force multiplier: simplify complexity remove blockers move fastand stay agile in the face of change.
What You Bring
8 years leading in highvolume distribution manufacturing or related ops environments.
Proven success developing leaders and building engaged highperforming teams.
Strength in navigating ambiguity and scaling organizations.
Comfort with warehouse manufacturing and automated working environments.
A track record of leading with peoplefirst values and delivering business results.
A presence on the floornot behind glass.
This role is not eligible for visa sponsorship.
What We Offer:
Competitive salary (we leverage market data)
Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards
Employee stock purchase plan
Flexible PTO (take the time you need) 13 company holidays
Paid Sabbatical after 3 years of full time employment
Generous paid parental leave for new mothers and fathers
Medical dental vision 401k life and disability insurance offered
We live by our Core Values of Transparency SpeakingUP Thinking Big Infinite Learning Influencing Outcomes & Seeking the Truth
We believe diversity inclusion and belonging is key for our team
At ThredUp our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory we are proud to have fostered a workplace that is oneofakind. As a company focused on diversity inclusion and belonging we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.
If you are a candidate with a disability and have a reasonable accommodation request for the job application process please email the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.
Required Experience:
Manager
Employment Type
Full-Time
