IT Support Specialist

Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.

This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.

The IT Support Specialist provides inperson IT support at our Santa Clara office ensuring timely resolution of technical issues and delivering high service standards. This role supports a diverse group of colleagues across the organization including executives and includes participation in oncall support to address critical issues outside standard business hours. This is a fulltime inoffice position.

SHOULD YOU ACCEPT THIS CHALLENGE...

• Deliver comprehensive technical support to address hardware software and networking issues for both local and remote employees.
• Provide technical assistance for ITprovisioned services ensuring smooth user experiences.
• Troubleshoot and resolve user issues across various operating systems including macOS Windows and Linux.
• Ensure all incidents and requests are resolved within established Service Level Agreements (SLAs) providing accurate and efficient solutions.
• Utilize a ticket tracking system to document all support cases with precision and thoroughness.
• Develop and maintain clear and concise documentation for troubleshooting solutions processes and procedures.
• Administer user accounts and manage application access assignments.
• Perform hardware repairs and process warranty RMAs (Return Merchandise Authorizations) as needed.
• Collaborate on IT team projects and initiatives to improve service delivery.
• Participate in a rotating schedule for holiday and weekend oncall support.
• Lead or contribute to projects focused on enhancing service levels including automation and work reduction initiatives to improve efficiency.

WHAT YOULL NEED TO BRING TO THIS ROLE...

• CustomerFocused Attitude: A proactive and positive approach to delivering usercentric solutions.
• Independent ProblemSolving: Ability to work autonomously while exceeding performance expectations.
• Collaborative Flexibility: Comfortable working in a matrixed environment responding to multiple project leaders and priorities.
• Educational Background: Associate degree (AA) or equivalent from a twoyear college or technical school or comparable combination of education and experience.
• Technical Expertise:
• Proficiency in desktop operating systems (macOS and Windows) and mobile operating systems (iOS and Android).
• Basic understanding of networking concepts including VPN LAN WAN and wireless technologies.
• Work Environment Adaptability: Ability to thrive in a collaborative open office environment and adapt to both inoffice and remote work settings as required.
• Physical Requirements:when
• Lift up to 50 pounds.
• Climb ladders and walk between buildings on campus.
• Carry an equipment bag with tools and replacement gear for various locations.

We are primarily an inoffice environment and therefore you will be expected to work from the Santa Clara CA office in compliance with Pures policies unless you are on PTO or work travel or other approved leave.

The hourly range is: $39.00 $60.00

Hourly ranges are determined based on role level and location. For positions open to candidates in multiple geographical locations the hourly range is reflective of the labor market across the applicable locations.

This role may be eligible for incentive pay and/or equity.

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and companysponsored team events check out for more information.

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

#LITH3 #LIONSITE

WHAT YOU CAN EXPECT FROM US:

• Pure Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
• Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortunes Best Large Workplaces in the Bay Area Fortunes Best Workplaces for Millennials and certified as a Great Place to Work!
• Pure Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and companysponsored team events. Check out for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.

WHERE DIFFERENCES FUEL INNOVATION:

Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. At Pure Storage diversity equity inclusion and sustainability are part of our DNA because we believe our people will shape the next chapter of our success story.

Pure Storage is proud to be an equal opportunity employer. We strongly encourage applications from Indigenous Peoples racialized people people with disabilities people from gender and sexually diverse communities and people with intersectional identities. We also encourage you to apply even if you feel you dont match all of the role criteria. If you think you can do the job and feel youre a good match please apply.